Overview
AI Chatbot Evaluation Specialist Jobs in Ottawa, Canada at MCI
Position: AI Chatbot Evaluation Specialist at MCI
Become an AI Chatbot Evaluation Specialist at MCI, focusing on validating and improving chatbot interactions to enhance customer satisfaction. Engage in quality assurance and testing.
MCI is looking for an AI Chatbot Evaluation Specialist to ensure accuracy and reliability in chatbot responses. This position involves executing test plans, providing feedback on conversational design, and maintaining quality benchmarks for AI applications. Ideal candidates will possess a strong customer focus and experience in software testing.
Key Responsibilities:
• Assess chatbot interactions and identify improvement areas
• Validate chat functionality across various scenarios
• Document findings and collaborate on issue resolution
• Participate in quality review sessions with development teams
• Support optimization and contribute to best practices
Requirements:
• Bachelor’s Degree in relevant field such as QA or IT
• Experience in chatbot evaluation or similar roles
• Solid attention to detail and analytical skills
• Proficiency with testing methodologies
• Experience in productivity and reporting tools
Enhance MCI’s commitment to quality by providing expert insights into chatbot performance and user satisfaction.
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Title: AI Chatbot Evaluation Specialist
Company: MCI
Location: Ottawa, Canada
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