Overview
Assistant Front Desk Manager – Splendido, A Belmond Hotel Jobs in Portofino, Liguria, Italy at Belmond
Title: Assistant Front Desk Manager – Splendido, A Belmond Hotel
Company: Belmond
Location: Portofino, Liguria, Italy
Splendido, A Belmond Hotel, part of the LVMH Group, is an emblem of Portofino’s allure. Our elevated escape is perched in the protected Portofino hills, overlooking the glittering Gulf of Tigullio and charming Portofino. We are proud of our legendary past and continue to visualize our heritage of the future.
Become part of a caring team of professionals striving for excellence. At Belmond, we look for effortlessly engaging characters whose personality, humor, and charm shine through, creating a culture for unscripted and instinctive service and genuine human connection.
We are seeking an Assistant Front Desk Manager for the upcoming season to join our Front Desk team. The ideal candidate is passionate about providing authentic, luxury experiences in world-renowned destinations to our guests, demonstrating care, confidence, and curiosity. He/she is enthusiastic about service and eager to grow professionally.
Key Responsibilities:
Greeting guests and ensuring efficient and friendly check-in and check-out processes
Rooming guests and answering inquiries about the hotel and local area
Organizing special requests and liaising with all hotel departments to ensure high service standards
Implementing Leading Quality Assurance and Belmond Standards
Supporting, training, and supervising front office staff
Supervising workload during shifts and maintaining communication with all departments
Ensuring accurate room status information and resolving guest issues promptly and courteously
Conducting regular meetings with the front office team and reviewing daily reports
Ensuring the implementation of hotel policies and house rules
Operating front office computer systems and ensuring timely responses to messages and emails
Maintaining an organized filing system with all documentation
Requirements
At least 2 years of experience in the same role in luxury hotels
Ability to handle stressful situations and remain calm under pressure
Fluent in Italian and English. A third Language is required
High standards of service
Knowledge of Microsoft Office package and major hotel operating systems
Good communication skills
Other Requirements:
Effective communication, emotional intelligence, adaptability
Willingness to work as a team player
Ability to provide genuine and consistent high levels of service by anticipating and exceeding guest and colleague expectations
Treating each other with respect and inclusiveness regardless of position, level, or background
Benefits
Belmond and you:
Seasonal labor contract according to C.C.N.L. Settore Turismo – Level 3
Start date: March 2025. End date: November 2025, with the aim of continuous collaboration over subsequent seasons at Splendido and a career path
Salary as per CCNL plus an increase based on seniority and skill level, separate payslip for 13th, 14th, and TFR
Accommodation in our staff house, including breakfast and access to the staff canteen
Bus ticket as a benefit for the contract period
Welfare incentive based on quality goals
Discovering Belmond programme, which offers team members complimentary accommodation at Belmond hotels, discounted rates for our trains, cruises and safaris, and discounted food and beverages
About Belmond:
Belmond has been a pioneer of exceptional luxury travel since 1976. Its portfolio extends across 24 countries with 46 remarkable properties.The essence of the Belmond brand is built upon its heritage, craftsmanship and genuine, authentic service. We treasure history while looking to the future. We embrace community spirit and believe in responsible, sustainable tourism
Belmond is part of the world’s leading luxury group, LVMH Moët Hennessy Louis Vuitton
Belmond is an equal opportunities employer that is committed to diversity and inclusion in the workplace
