Overview
Assistant Manager Jobs in Noida, Uttar Pradesh, India at EXL
Title: Assistant Manager
Company: EXL
Location: Noida, Uttar Pradesh, India
Detail Job Summary
Manage the process and take corrective steps where necessary or make incremental improvements
Provide coaching and feedback to team members to enable them to improve their performance
Assist new hires such that they are productive on the floor in the shortest possible time frame
Handle escalations, Provide inputs on process and system/business application to the team members
Client Interaction, where required at the level of Supervisors
Ensure compliance with internal policies and procedures, external regulations and information security standards
Ensure that the process transactions are processed as per Standard Operating Procedures (SOPs)
Must have experience in Property and Casualty back-office processes, preferably with Underwriting
Ensure that the assigned targets in accordance with SLA are met by the team
Ensure that the quality of the transactions is in compliance with predefined parameters
Must have fundamental knowledge of US insurance
Must be able to train a team, create SOPs and process maps
Ensure that the assigned targets in accordance with SLA are met by the team/process
Ensure that the quality of the transactions is in compliance with predefined parameters
Must have process knowledge and would be required to perform QA of transactions
Ensure adherence to establish attendance schedules, Company Policies and Procedures
Detailed knowledge of specific department products, workflows and procedures related to work performed
Excellent interpretation skills
Business Writing skills
