Overview
Assistant Manager – Transactional Quality(AML/EDD/Sanctions) – Bangalore Jobs in Bangalore Urban, Karnataka, India at WNS
Title: Assistant Manager – Transactional Quality(AML/EDD/Sanctions) – Bangalore
Company: WNS
Location: Bangalore Urban, Karnataka, India
Job Description
Deliver Next Gen Shared Services Quality Organization by consistently Raising the bar on service delivery standards and enable low risk and zero surprises BAU
Drive and conduct audit compliance robust root cause remediation plans ensuring adherence to contractually binding audit targets
Deliver sampling and stratification strategy based on Compliance checks
Financial processes volume and Value mix Errors Customer priorities and Agent performance Ensure continued calibration to the quality framework
Responsible for driving performance to meet all Quality metrics including SLA baselining predictive SLA monitoring and reporting
Facilitate Kaizen initiatives within the team
Accountable for customer complaint resolution process
Ensure Process documentation and sign off as per ISO standards and WNS Quality Assurance Playbook
Responsible for timely and accurate reporting updates and business insights
Foster a spirit of continuous learning and collaboration across teams career development coaching and mentoring
Qualifications
Bachelors degree
5 plus years of experience in Transactional Quality in FinTech/FinCrime domain
Team Management experience with excellent communication skills
Should be ok to work from office
Work Location – Bangalore (Whitefield)
