Overview
Associate III, Quality Systems Jobs in Saint Joseph, MO at Boehringer Ingelheim Animal Health USA
POSITION SUMMARY
The Quality Analyst will work under the supervision of the Director of Quality & Risk to ensure Polara Health provides high quality integrated care services in a professional manner which aligns with all federal, state and local regulatory guidelines. The Quality Analyst plays a role in meeting annual quality management improvement plan goals. The Quality Analyst will act as a source of validity, legality and goal achievement with direct care staff as the Outpatient, Residential and Primary Care Complaint Liaison. The Quality Analyst is responsible for the final review and submission of all Critical Incident Reports to external parties as required and is the liaison for the grantors and aid to the Director of Quality & Risk regarding all Quality-of-Care concerns.
ESSENTIAL RESPONSIBILITIES
Displays adherence to Polara Health’s mission and vision as well as departmental goals for continuous quality improvement.
Supports all organizational, state, and federal policies and regulatory guidelines.
Collaborates with internal and external partner supervisors and staff for improved communication and efficiency in workflow.
Ability to take direction and independently execute, maintain and track assigned projects, audits and other assigned duties.
Completes reports regarding complaints about data analysis and improvement planning.
Performs comprehensive chart analysis in order to provide insight into gaps in services and ideas regarding performance improvement activities.
Creates reports and analysis of assigned projects.
Maintains confidentiality and excellent communication skills with partner agencies, clients and staff to provide conflict resolution and attain excellent customer service.
Investigates and documents resolution with respect to the rights and wishes of clients, patients, visitors and Polara Health employees.
Responsible for data extraction of information needed for reporting requirements to third party.
Assists in analyzing information and recommending appropriate data-gathering mechanisms, procedures, etc.
Maintains all reporting responsibilities regarding Critical Incident Reports.
Collaborates with staff and participates in all assigned committee meetings to aid in process improvement and brainstorming.
Performs other duties as assigned.
QUALIFICATIONS
21 years of age or older; or minimum 18 years old and licensed or certified under A.R.S. Title 32 and providing services within the personnel member’s scope of practice; or minimum 18 years old for select administrative positions
Must be able to provide or obtain an AZDPS Level One Fingerprint Clearance Card
Must possess and maintain a valid Driver License, current automobile insurance, and a driving record that meets the guidelines and requirements of the organization
Minimum of a High School Diploma or GED required. Associates degree preferred.
Minimum of 2 years clinical professional experience in healthcare quality, or quality analyst experience.
If Licensed, maintains professional requirements and is willing to provide train for Supervision as needed.
Proficient with data management, analysis and utilization of MS Office Excel.
Excellent analytical and problem-solving skills.
Excellent communication skills, both verbal and written.
Strong people skills to engage staff as department liaison.
Ability to navigate electronic medical records and other databases.
Self-starter who is motivated, energetic, and enthusiastic.
CORE COMPETENCIES
People – Passionately believes in people and embraces diversity
Integrity – Does the right thing even when no one is looking
Learning – Challenges old paradigms with critical thinking, curiosity and creativity
Accountability – Sets an intentional culture of personal responsibility; believes everyone carries the load
Relationships – Serves colleagues and consumers with love, empathy and compassion
PHYSICAL DEMANDS & WORKING CONDITIONS
The physical and working demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Office environment, travel within the community, as needed
Heavy exposure/use of computers, cell phones, office phones, etc.
Ability to sit for prolonged periods throughout work hours
Must be able to occasionally lift and/or move 5 or more pounds
Must be able to respond appropriately and effectively in crisis situations by using good judgment and following Polara Health protocols
This position is considered Safety-Sensitive by Polara Health.
Non-Discrimination Policy
Polara Health subscribes to the principles of Equal Employment Opportunity. Polara Health’s policy is to provide employment, compensation, and other benefits related to employment based on qualifications, without regard to ancestry, age, color, disability, genetic information, gender identity, gender expression, marital status, medical condition, military or veteran status, national origin, pregnancy, race, religion, sex/gender, sexual orientation, or any other basis prohibited by federal, state, or local law. As an Equal Opportunity Employer, Polara Health intends to comply fully with applicable federal, state, and local employment laws, and the information requested on this application will be used only for purposes consistent with those laws.
Americans With Disabilities Act – Request for Reasonable Accommodations
In accordance with requirements of the Americans with Disabilities Act, Polara Health’s policy is to provide reasonable accommodation for applicants requesting accommodation(s) during the application process, so the applicant may be given a full and fair opportunity to be considered for employment. If any candidate needs a reasonable accommodation to participate in the interview process, please notify Polara Health in any of the following ways: by calling 928-445-5211, ext. 4047, U.S. Mail, or hand deliver to Polara Health 3343 N. Windsong Drive, Prescott Valley, AZ 86314 Attention: Human Resources Job Applicant Request.
Background Checks
Employment is contingent on background checks as required by Polara Health’s policies, which may include Fingerprint Clearance, Drug Test, Criminal History, Driving History Record, Sex Offender Registry Search, Department of Child Services, State Central Registry Check, Employment Verification, Education Verification, and Professional References.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
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Title: Associate III, Quality Systems
Company: Boehringer Ingelheim Animal Health USA
Location: Saint Joseph, MO
