Overview
Associate Quality Engineer Jobs in Warsaw, Mazowieckie, Poland at Lenovo
Title: Associate Quality Engineer
Company: Lenovo
Location: Warsaw, Mazowieckie, Poland
We are Lenovo. We do what we say. We own what we do. We WOW our customers.
Lenovo is a US$83 billion revenue global technology powerhouse, ranked #196 in the Fortune Global 500, and serving millions of customers every day in 180 markets. Focused on a bold vision to deliver Smarter Technology for All, Lenovo has built on its success as the world’s largest PC company with a full-stack portfolio of AI-enabled, AI-ready, and AI-optimized devices (PCs, workstations, smartphones, tablets), infrastructure (server, storage, edge, high performance computing and software defined infrastructure), software, solutions, and services. Lenovo’s continued investment in world-changing innovation is building a more equitable, trustworthy, and smarter future for everyone, everywhere. Lenovo is listed on the Hong Kong stock exchange under Lenovo Group Limited (HKSE: 992) (ADR: LNVGY).
This transformation together with Lenovo’s world-changing innovation is building a more inclusive, trustworthy, and smarter future for everyone, everywhere. To find out more visit www.lenovo.com, and read about the latest news via our StoryHub.
Responsible for product quality support across device returns, issue management, reporting, and launch activities. The role works closely with Product, Software, Technical Service, Compliance, and Call Centre teams to ensure fast issue resolution, regulatory compliance, and strong customer experience.
Key Responsibilities
Product Triage Analysis
- Log returned devices in QIT and perform initial product triage, including software logging, basic hardware checks, and component swaps
- Verify and log software and hardware failures, directly or via Service and TAM teams
- Coordinate shipment of returned devices, samples, and components for further analysis
Issue Quality Management
- Raise, track, and manage Change Requests (CRs) with Product and Software teams. Validate implemented software fixes and support new software releases
- Draft, publish, and maintain Field Service Bulletins (FSBs), providing structured customer feedback on product quality issues
Reporting Analytics
- Prepare internal TCRR performance reports and deliver tailored TCRR analysis for Sales and Service requests
- Analyze product return trends, identify recurring issues, and escalate findings to Technical Service teams
Product Safety Compliance (PSC)
- Perform initial assessment and detailed analysis of PSC cases
- Prepare reports and coordinate device return to MASC or the customer
Call Centre Rework Support LaunchPlus Support
- Act as technical point of contact for call centre queries, investigate escalations, and coordinate customer reworks with external partners, including instructions and logistics
- Own assigned products within the LaunchPlus process, maintain LaunchPlus SharePoint pages, and provide regular status and progress updates
Skills Experience
- Degree in Mechanical, Electrical, Software, or other Technical disciplines — recent graduates are welcome
- Being fluent in English and Polish languages
- Strong interest in technology and consumer electronics (e.g. smartphones and connected devices)
- Experience or exposure to product quality, technical support, or issue management, with strong analytical and problem‑solving skills, is a strong plus
- Ability to work cross‑functionally in a fast‑paced environment, with clear communication skills and a customer‑focused mindset
What We Offer
- Life Insurance
- Private Medical Insurance
- Pension Plan
- Multisport Card
- Employee Assistance Program, e.g., for health, legal financial consultancy
- Internal E-learning Development Platform Available for Employees
We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, religion, sexual orientation, gender identity, national origin, status as a veteran, and basis of disability or any federal, state, or local protected class.
