Overview
Bilingual Call Center Quality Assurance Specialist (Spanish/English) Jobs in Remote at GoodLeap
Join Amgen’s Mission of Serving Patients
At Amgen, if you feel like you’re part of something bigger, it’s because you are. Our shared mission—to serve patients living with serious illnesses—drives all that we do.
Since 1980, we’ve helped pioneer the world of biotech in our fight against the world’s toughest diseases. With our focus on four therapeutic areas –Oncology, Inflammation, General Medicine, and Rare Disease– we reach millions of patients each year. As a member of the Amgen team, you’ll help make a lasting impact on the lives of patients as we research, manufacture, and deliver innovative medicines to help people live longer, fuller happier lives.
Our award-winning culture is collaborative, innovative, and science based. If you have a passion for challenges and the opportunities that lay within them, you’ll thrive as part of the Amgen team. Join us and transform the lives of patients while transforming your career.
Associate Quality Control – Incoming
What you will do
Let’s do this. Let’s change the world. In this role, you will be responsible for sampling and inspecting raw materials, components, devices, drug substances, drug products, and printed materials to ensure compliance with quality standards. You will collaborate with cross-functional teams to support smooth warehouse operations.
Specific responsibilities include but are not limited to:
Perform routine sampling and inspection of incoming materials
Collaborate with Supply Chain, QA Disposition, Dispensing, Receiving, Shipping, and Packaging teams to coordinate daily operations
Operate specialized equipment (e.g., Optical Comparator, Keyence, Nikon, Instron, NIR)
Review batch record documentation for accuracy
Identify and recommend process improvements, implementing them after approval
Participate in regulatory inspections and audits
Perform cleaning and sanitization of classified areas and prepare disinfectant solutions
Train and qualify new staff as needed
What we expect of you
We are all different, yet we all use our unique contributions to serve patients. The Associate Quality Control professional we seek is an individual contributor with these qualifications.
Basic Qualifications:
High school/GED + 2 years of Quality or military experience
OR
Associate’s + 6 months Quality or military experience
Preferred Qualifications:
Degree in Life Sciences or Engineering
Strong knowledge of GMP regulations, procedures, and safety guidelines
Experience with sampling and inspection processes for raw materials, drug substances, and components
Proficiency in SAP/ERP, eBR, LIMS, Trackwise, Coldstream, Smartsheet, and Excel
Ability to collaborate across teams, manage multiple priorities, and meet deadlines
Strong written and verbal communication and presentation skills
What you can expect of us
As we work to develop treatments that take care of others, we also work to care for our teammates’ professional and personal growth and well-being.
In addition to the base salary, Amgen offers a Total Rewards Plan comprising health and welfare plans for staff and eligible dependents, financial plans with opportunities to save towards retirement or other goals, work/life balance, and career development opportunities including:
A comprehensive employee benefits package, including a Retirement and Savings Plan with generous company contributions, group medical, dental & vision coverage, and life & disability insurance
A discretionary annual bonus program, or for field sales representatives, a sales-based incentive plan
Stock-based long-term incentives
Award-winning time-off plans and an annual site shutdown
Flexible work models, including remote work arrangements, where possible
Apply now
for a career that defies imagination
Objects in your future are closer than they appear. Join us.
careers.amgen.com
In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information.
As an organization dedicated to improving the quality of life for people around the world, Amgen fosters an inclusive environment of diverse, ethical, committed and highly accomplished people who respect each other and live the Amgen values to continue advancing science to serve patients. Together, we compete in the fight against serious disease.
Amgen is an Equal Opportunity employer and will consider you without regard to your race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
Title: Bilingual Call Center Quality Assurance Specialist (Spanish/English)
Company: GoodLeap
Location: Remote
