Overview
Bilingual QA Specialist Jobs in Concord, New Hampshire, USA at ASM Research, An Accenture Federal Services Company
Role Description
The Quality Assurance (QA) Specialist is responsible for analyzing the efficiency and effectiveness of individual case analysts. To accomplish this, the QA Specialist reviews cases, emails, and recorded telephonic interactions and evaluates them for compliance to standardized process requirements. Requirements may include soft skills in phone calls, clear communication in emails, and adherence to directives in case work. Based on the review, the Quality Analyst provides a concise written analysis of the work reviewed along with feedback and coaching recommendations to improve the performance of the program.
Required Skills and Qualifications
Bachelor’s Degree or equivalent OR 4 years of relevant experience in lieu of degree.
Experience following defined processes.
Fluent in English and Spanish.
Must be a US Citizen or Authorized to work in the US (if not a citizen) and a resident of the US for at least 3 years within the last 5 years.
Preferred Skills & Qualifications
Experience with CMS’s 1095-A.
Advanced proficiency with MS Office including SharePoint, Teams, Excel, Word, and PowerPoint.
Strong verbal and written communication skills.
Familiarity with process improvement systems such as Lean Six Sigma, Agile, and others.
Compensation Ranges
Compensation ranges for ASM Research positions vary depending on multiple factors, including but not limited to location, skill set, level of education, certifications, client requirements, contract-specific affordability, government clearance and investigation level, and years of experience. The compensation displayed for this role is a general guideline based on these factors and is unique to each role.
EEO Requirements
It is the policy of ASM that an individual’s race, color, religion, sex, disability, age, sexual orientation, or national origin are not and will not be considered in any personnel or management decisions. We affirm our commitment to these fundamental policies.
All recruiting, hiring, training, and promoting for all job classifications is done without regard to race, color, religion, sex, disability, or age. All decisions on employment are made to abide by the principle of equal employment.
Physical Requirements
The physical requirements described in “Knowledge,
Skills and Abilities
” above are representative of those which must be met by an employee to successfully perform the primary functions of this job. Reasonable accommodations may be made to enable individuals with qualifying disabilities, who are otherwise qualified, to perform the primary functions.
Disclaimer
The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.
Compensation: $20.94 – $26.42
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Title: Bilingual QA Specialist
Company: ASM Research, An Accenture Federal Services Company
Location: Concord, New Hampshire, USA
Category: Quality Assurance – QA/QC, Business
