Overview
Business Excellence, Assistant manager Jobs in WP. Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia at MSIG Malaysia
Title: Business Excellence, Assistant manager
Company: MSIG Malaysia
Location: WP. Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia
Role Summary
Responsible for driving business excellence initiatives to enhance operational efficiency, improve service quality, and elevate customer satisfaction. This role plays a key part in fostering a culture of continuous improvement and supporting the Company's strategic objectives.
Key Responsibilities
- Lead and manage process improvement initiatives across the Company.
- Conduct process reviews, gap analyses, and root cause investigations to identify operational inefficiencies and improvement opportunities.
- Develop and standardize process documentation, workflows, and operating procedures.
- Drive service quality improvements and support turnaround time (TAT) enhancement initiatives.
- Design, monitor, and analyze customer satisfaction metrics, including CSAT and NPS.
- Evaluate customer feedback and recommend actionable improvements to enhance customer experience.
- Manage the Company's centralized Document Control Centre and ensure effective document governance and version control.
- Collaborate with stakeholders to implement improvement projects and achieve business objectives.
- Undertake ad-hoc assignments and projects as assigned by management.
Requirements
- Bachelor's Degree in a relevant discipline.
- Minimum 5 years of relevant working experience, preferably in the insurance industry.
- Experience in process improvement, quality assurance, or customer experience management.
- Lean Six Sigma certification is an added advantage.
- Strong analytical, communication, and stakeholder management skills.
