Overview
Call Center QA Analyst Jobs in Chandler, AZ at Motion Recruitment
Title: Call Center QA Analyst
Company: Motion Recruitment
Location: Chandler, AZ
6 months- possible extension- possible conversion to FTE
Chandler or Des Moines
**Position has a hybrid schedule- working in office three days/work from home two days a week.
In this role, you will:
- Responsible for reviewing servicing and complaint interactions, transactions, documentation, processes and programs to ensure quality standards are met, relevant controls are followed and executed, and deficiencies are identified and addressed.
- Monitor and evaluate the quality of inbound, outbound customer calls and complaints.
- Document quality issues and performance measures for management review
- Work closely with both internal and external customers to meet their service needs
Required Qualifications:
- 2+ years of Quality Assurance, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
- Call monitoring quality assurance experience
- Strong analytical skills with high attention to detail and accuracy
- Excellent verbal, written and interpersonal communication skills
Desired Qualifications:
- Knowledge of Federal regulations, State laws, bank policies, and process and procedures
- Ability to interact with all levels of an organization and with third parties.
- Proven ability to manage multiple tasks/projects while meeting or exceeding deadlines.
