Overview
Call Center Supervisor – Tampa Jobs in Tampa, FL at OneTouch Direct
Title: Call Center Supervisor – Tampa
Company: OneTouch Direct
Location: Tampa, FL
Join our dynamic team at OneTouch Direct, a leader in providing comprehensive contact center solutions to Fortune 500 companies. We pride ourselves on delivering exceptional service while cultivating a supportive and engaging workplace culture. We are currently seeking an experienced Call Center Supervisor to oversee our operations and be a pivotal part of our continued growth.
As a Call Center Supervisor, you will be responsible for managing a team of customer service agents, ensuring optimal performance, and maintaining high levels of employee engagement. You will play a crucial role in driving key performance indicators and contributing to our mission of excellence in service delivery.
Key Responsibilities:
Lead and supervise a team of call center agents, ensuring adherence to policies and optimum performance
Monitor, analyze, and report on team performance metrics, identifying areas for improvement
Conduct regular coaching sessions and training to foster employee development and motivation
Develop and implement strategies to achieve performance targets and enhance operational efficiency
Ensure high levels of customer satisfaction through effective management of service delivery
Handle escalated customer queries and resolve complex issues as they arise
Collaborate with upper management to align departmental goals with organizational objectives
Requirements
2+ years of supervisory experience in a call center environment
Strong leadership and team management skills
Exceptional verbal and written communication abilities
Ability to analyze data and make informed decisions
Knowledge of call center operations and metrics
Proficiency in call center management software and Microsoft Office
Preferred Qualifications:
Bachelor’s degree in business administration or a related field (preferred)
Bilingual abilities are a plus
Join us at OneTouch Direct, where you can drive positive change, inspire your team, and make a difference in the lives of our customers!
Benefits
Full time. 40 hours per week schedule with overtime opportunities!
Great pay. Hourly base salary + benefits!
Training. Paid training & development
Benefits. Health Care Plan (Medical, Dental & Vision)
Growth. Opportunity for professional and personal growth
Culture. Diverse, welcoming culture with Employee Resource Groups and positive upbeat work environment
