Overview

Center-in-Charge, Sheba Platform Jashore Center Jobs in Jessore, Khulna, Bangladesh at Sheba Platform Ltd.

Title: Center-in-Charge, Sheba Platform Jashore Center

Company: Sheba Platform Ltd.

Location: Jessore, Khulna, Bangladesh

Sheba Platform Limited is hiring Center-in-Charge for Sheba Platform – Jashore Center through Niyog Hiring Platform

Description

At Sheba, Customer Experience (CX) isn’t a department — it’s our core philosophy. Every interaction is an opportunity to serve, delight, and build trust. CX is at the heart of why we exist — and your role as Center-in-Charge will be central to protecting and amplifying that promise.

We are looking for a purpose-driven leader to head our Jashore Center — someone who embodies discipline, empathy, and operational rigor. This is a high-ownership role, responsible for maintaining Sheba’s gold standard in both service and systems.

Responsibilities

Customer Experience Leadership: Drive world-class service delivery and continuously improve customer satisfaction — with a sharp focus on Net Promoter Score (NPS) and every moment of the customer journey.

Quality Assurance & VOC: Lead the Voice of Customer (VOC) and Quality Assurance Team (QAT) to ensure that every customer interaction reflects Sheba’s values and service excellence.

Operational Command: Ensure day-to-day operations at the Jashore Center run with discipline, speed, and integrity. You will be the SOP owner and governance lead for this center.

Financial Oversight: Oversee the financial health of the center — ensuring responsible budget management and resource allocation.

Be the Face of Sheba in Jashore: You will represent the culture, commitment, and credibility of Sheba to all internal and external stakeholders in the region.

Requirements

Someone who lives and breathes customer obsession

A disciplined operator with deep ownership mindset

A people-first leader with attention to structure, compliance, and care

Someone who understands that CX is a business strategy, not a support function

Bachelor’s degree in business administration, Management, or a related field.

Proven experience in a managerial or supervisory role, preferably in facilities management or operations.

Strong leadership and team management skills with the ability to motivate and guide staff.

Excellent organizational and problem-solving skills to address operational challenges.

Basic proficiency in English to facilitate effective communication within the organization.

Salary

BDT 35,000 – BDT 70,000 (Negotiable)

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