Overview
Chat Agent (Call Center Executive) Jobs in Dubai, United Arab Emirates at Dr Joy Dental Clinic Dubai
Title: Chat Agent (Call Center Executive)
Company: Dr Joy Dental Clinic Dubai
Location: Dubai, United Arab Emirates
Dr. Joy Dental Clinic is a premier dental provider that has been serving Dubai for over 19 years. With 12 branches located across different areas including Palm Jumeirah, Jumeirah (Al Wasl), Umm Suqeim, Dubai Hills Mall, Beach Road (Jumeirah), Marina, JVC, DSO, Mirdif Sport Society Mall, BurJuman, Mirdif Central Mall, Al Warqa, the clinic has a team of over 80+ highly qualified specialists from diverse nationalities who are dedicated to delivering excellence in dentistry. Using the latest technology available and with an in-house dental lab, Dr. Joy Dental Clinic offers a wide range of dental treatments including Orthodontics, Dental Implants, Veneers, Children’s Dentistry, Teeth Whitening, Gum Treatments, Sedation Dentistry, and Root Canal Treatments.
Key Responsibilities
Customer Support:
Handle multiple chat sessions simultaneously to address customer inquiries, complaints, and requests.
Provide accurate, valid, and complete information by using the right resources and tools.
Issue Resolution:
Troubleshoot and resolve product or service-related issues, escalating complex cases to the relevant department when needed.
Ensure that customers feel supported and valued by maintaining a friendly and professional demeanor.
Follow-Up and Coordination:
Coordinate with other call center team members and departments to follow up on complex inquiries or escalate when necessary.
Document and track each customer interaction, noting issues, resolutions, and customer feedback for future reference.
Cross-Selling and Upselling (if applicable):
Identify and promote relevant services and products that could enhance the customer experience.
Work toward personal and team-based sales targets as set by the Call Center Manager.
Quality Assurance:
Adhere to company protocols and maintain a high standard of response quality.
Participate in regular training to stay updated on company products, services, and chat handling techniques.
