Overview
Claims Quality Assessor (ADMED) MMH250304-5 Jobs in Sandton, Gauteng, South Africa at Guardrisk
Title: Claims Quality Assessor (ADMED) MMH250304-5
Company: Guardrisk
Location: Sandton, Gauteng, South Africa
Role Purpose
As a Claims Quality Assessor in our Admed department your role is to quality assess all claims processed by the Admed claims assessors checking for accuracy, completeness and validity.
Requirements
Matric /Grade 12
Basic medical qualification an advantage (e.g. nursing or similar qualification)
MS Office computer skills (MS Office suite)
At least 3 years medical aid or gap cover claims processing and assessing experience
At least 2 years insurance experience
Basic knowledge of the local health and medical schemes industry, as well as an understanding of demarcation and legislation governing the local health industry.
Duties and Responsibilities
Assessing all claims processed by the Admed claims team that is automatically allocated to your workflow in the OWLS system. Validating personal information, clinical information, documents attached, and that the decision made on the claim is correct
Investigate all claims flagged by the OWLS system as a possible pre-existing condition within 2 working days and completing a detailed pre-existing register for each claim and record all the findings per claim worked
Do quality assessments on claims returned from the external service provider post PMB and service provider negotiation
Return claim to claims assessor as soon as possible and select the correct reason for the error picked up on a claim
Finalisation and forwarding of quality assured claims for approval / rejection
Detecting and acting on potential fraudulent claims
Accurately and completely reviewing the clinical details of each claim received within 2 working days of receipt
Quality assessing claims in accordance with practice guidelines, policy wording and protocols
Ensuring a high level of service when liaising with individual and corporate customers, intermediaries, binder holders and colleagues
Ensuring that the principles of TCF are delivered across every function performed, with a specific focus on the achievement of TCF Outcome 6 (Customers do not face unreasonable post-sale barriers to change product, switch provider, submit a claim or make a complaint)
Prepare detailed weekly and monthly reports, along with trend data, and submit to the Quality assurance manager
Ensure that clients are treated fairly by investigating all claims with a possible pre-existing condition within a turnaround time of 2 working days and completing a detailed pre-existing register for each claim and record all the findings per claim worked
Validating and quality assessing claims returned from the prescribed minimum benefit and service provider negotiation process
As an applicant, please verify the legitimacy of this job advert on our company career page.-304349596
