Overview
Client Operations Manager – Amazon (Remote) Jobs in Italy at Sellerpass Global
Title: Client Operations Manager – Amazon (Remote)
Company: Sellerpass Global
Location: Italy
Note: Full-time, full remote position. We will only consider candidates who follow the instructions in the 'How to Apply' section
As a Client Operations Manager, you'll be the person who keeps our clients' Amazon accounts running day to day: solving the problems, staying on top of every detail, and making sure our brand partners always feel looked after across both European and North American markets.
This is an amazing opportunity to come in and work with a very young team – average age 30 – and learn the full e-commerce growth playbook from the inside. You'll pick up a lot about Amazon, advertising, logistics, cross-border selling, and the world of startups in general.
Who We Are
Sellerpass Global is a full-service Amazon growth agency built on a 100% revenue-share partnership. The company challenges the industry status quo, made up of hundreds of traditional agencies operating on fixed monthly retainers, by working on a 100% performance-based model and with an AI-first approach.
Sellerpass Global was founded by a former Amazon Seller and two Forbes under 30, who decided to open up their entire proprietary Amazon infrastructure to help other brands expand globally, after having built multiple successful brands over the years, from the US to Europe.
Sellerpass Global manages everything for its partners: accounts, advertising, logistics, and cross-border selling, acting as both seller and importer of record, providing brands with all the e-commerce infrastructure they need to expand to North America, UK, Europe and beyond.
Sellerpass Global has already done the hard part, going from zero to one: the company is profitable and growing, with a headquarters in San Francisco and offices in Milan and London. The next chapter is about reaching more brands and markets.
What Will You Do
This isn't the typical account manager role. We're not looking for someone who designs a strategy, hands it off, and manages the client from above. We're looking for someone in the account every day: operative, close to the detail, and genuinely on top of what's happening. If you like solving problems with your own hands, keeping chaos organized, and being the person a client can always count on, you'll fit right in.
- Be the first responder for client issues and fix them yourself wherever you can: account health, listings, suppressed products, flat-file corrections, Seller Support cases. Escalate to our specialists only what genuinely needs them, with the problem already diagnosed.
- Keep a live, accurate picture of every account you own: stock, shipments, account health, open issues, performance, and what the team is working on. Be able to answer any client question on the spot.
- Run stock checks across marketplaces, catch stockouts before they happen, and trigger replenishment. Coordinate and chase inbound shipments, and act on delays.
- Own the full task list for each client: track every open item and deadline across our teams and drive them to completion. Close loops proactively so a client never has to ask twice.
- Be the clear, professional voice of Sellerpass Global to your clients: explain things simply, set expectations honestly, and deliver difficult updates calmly, with a plan attached.
- Prepare monthly reports and quarterly review decks using our existing frameworks, reading Sellerboard and account data well enough to speak to it with confidence.
- When you hit something you can't yet resolve, we'll train you on it, and you'll turn it into an SOP: a clear reference for yourself and the team, so the whole agency gets sharper every time you do.
- Use AI and the best tools available to move faster and sharper than a traditional account manager ever could.
You represent the strategy; you don't own it in front of the client – yet. You'll know the plan well enough to speak to it with confidence, but when a client pushes to change direction, gets frustrated, or asks for more than we agreed, you stay calm, you don't over-promise to smooth things over, and you bring the decision back to the team. From day one, we'll train you toward full responsibility for your accounts: every gap you hit becomes something you learn, document, and own. As you prove your judgment, this role grows into full strategic ownership of the accounts you run.
What Will You Gain
- The full e-commerce growth playbook: advertising, logistics, cross-border selling, account management, and all the infrastructure needed to make a brand successful on Amazon.
- Real trust and responsibility: you'll have the freedom to run your accounts and resolve problems your own way, not ask permission for everyday work.
- Deep fluency in how a modern, AI-first, performance-based business actually runs, the kind of pattern recognition that usually takes years to build.
- A front-row view of how a high-growth business operates, day to day and decision by decision.
- The operational and client craft that makes a great account manager indispensable, the kind that takes years to build.
What Sellerpass Global Can Offer You
- Salary of €2,000-€3,000/month, plus a performance bonus after your first 6 months.
- The freedom to work fully remotely, with the opportunity to work in person alongside the team.
- A real path to grow with us over time: into full strategic ownership of your accounts and a senior client role, with more responsibility and equity on the table for the right long-term fit.
What We Are Like to Work With
We like to give direct feedback. We will tell you when you have done a good job and when, on the contrary, improvements are necessary. We won't yell or swear, but we will be brutally honest.
If this makes you uncomfortable you're not going to be happy, so you shouldn't work with us (I mean, we don't want to make you unhappy!). If this feels like something you'd prefer, then we'll probably get along.
The Long Term
We are bootstrapped on purpose, and we plan to keep it that way. We are not chasing a VC round or an exit. We are building a profitable group of businesses and using the cash flow to launch the next ones.
That shapes who we are looking for: someone who wants to stay and grow with us, not someone treating this as a short stop on the way to something else. We ask for a real commitment up front, at least a couple of years. Do that well, and the door opens to bigger things: growing into full strategic ownership of your accounts, taking on more responsibility as the company grows, and equity in the business for the right long-term fit.
Requirements
- All of your colleagues are foreigners, so it's essential that you have a good command of English. Please do not apply if you have less than C1+ level. (Spanish or German is a plus)
- Must possess native-level or bilingual fluency in both written and spoken Italian.
- Ideally 3+ years hands-on with Amazon Seller and/or Vendor Central, with real operational experience, not just account management. We are also happy to hear from sharp people earlier in their careers who are ready to step up. What we care about most is that you can actually solve Amazon problems independently, are relentless on follow-through and detail, communicate clearly, think critically about what truly needs doing, and are genuinely tech-savvy and comfortable working with AI.
How to Apply
Please send to [email protected] your CV and a cover letter (a personal letter from you on why this role would be a meaningful next step in your career and your professional happiness). If you'd like to stand out, make sure to:
- Tell us about one or more direct-to-consumer or Amazon brands that are particularly close to your heart and why;
- Include a well-structured and concise message with your application explaining why you find Sellerpass Global interesting and why you'd be a good fit.
Interview Process
We estimate the following time investment on your side:
- Preparing and sending cover + CV (30 min)
- Practical Challenge to show a small sample of work (2 to 3 hours)
- Call with the Director team (30 min)
We aim to finalize the entire interview process and deliver feedback within 2 weeks.
Every job application received is reviewed manually by our founders directly. While we strive to assess applications within 7 days, the sheer volume of talented individuals expressing interest may occasionally extend this timeframe.
We can't wait to meet you!
