Overview
Client Program Manager Jobs in Calgary, Canada at ATB Financial
Position: Client Experience Program Manager
Join ATB as the Program Manager for Quality & Client Experience in Calgary, leading quality assurance efforts across all client interactions. Ensure both high performance and regulatory compliance.
In this strategic role, you’ll oversee a team dedicated to enhancing the Quality & Client Experience program. Your leadership will guide analysts to evaluate interactions and implement necessary improvements, ultimately aiming for operational excellence within a regulated environment. Collaborate on training initiatives that respond creatively to identified performance trends.
Key Responsibilities:
• Drive team success through mentoring and guidance
• Lead advanced calibration sessions for evaluation consistency
• Analyze data to identify gaps in service quality
• Collaborate on targeted upskilling programs for agents
• Manage quality audits to support operational needs
Requirements:
• 3-5 years managing Quality Assurance teams
• Solid understanding of banking regulations and practices
• Expertise in data analysis and reporting
• Skilled in tools like Tableau and Python
• Six Sigma certification is a plus
Enhance the client journey through quality management and innovative training initiatives at ATB in Calgary.
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Title: Client Program Manager
Company: ATB Financial
Location: Calgary, Canada
Category:
