Overview
Client Service Quality Analyst Jobs in Wilmington, Ohio, USA at UTAC
Position: Client Service Quality Analyst I
The essential responsibilities of the Client Service Quality Analyst I are to conduct daily inspections and maintain the inspection results in the Quality Inspection Process (QIP) and Field Issue Tracking (FIT) database on SharePoint. Works with the Operations Supervisors/Team Leads to understand the data results and reporting of the daily inspections. Assist the direct Team Lead/Supervisor to re-evaluate inspection protocol and sample size on an “as needed” but no less than an annual basis.
What You’ll Do
Perform daily quality inspections within Operations of completed work packets from the primary Departments and their aligned Ops Teams.
Learns and applies company Client Service Quality’s processes and procedures.
Enter inspection results into SharePoint database for each primary Department and their aligned Ops Teams.
Participate in documentation review as it pertains to the QIP and FIT procedures in our current documentation standards.
Assist with updating and maintaining the QIP inspection checklists.
Provide feedback to the Supervisor on trends that are noticed.
Assists with special projects as assigned.
May review metrics to ensure that procedures are being followed and make suggestions regarding training needs or performance enhancement offerings.
Participate in internal audits and assist on the management process review of the results, including implementation of the appropriate corrective actions.
Who You Are
Minimum
Bachelor’s degree in a related discipline. The right candidate could also have a different combination, such as 4 years’ experience in a related field and a high school Diploma.
Attention to detail, while doing data collection and analysis
Strong verbal and written communication skills as well as interpersonal skills
Desire and ability to learn new skills and improve upon current skills
High degree of efficiency and motivation in work habits in a challenging, fast-paced environment
Computer skills, including but not limited to: knowledge of multiple software programs (i.e., MS Word, MS Excel, PowerPoint, SharePoint, TMS, Knowledge Base, etc.)
Preferred
Experience as a Client Service Quality Analyst I
#J-18808-Ljbffr
Title: Client Service Quality Analyst
Company: UTAC
Location: Wilmington, Ohio, USA
Category: Quality Assurance – QA/QC (Quality Technician/ Inspector, Quality Control / Manager, QA Specialist / Manager)
