Overview
Cluster Quality Lead, Egypt Jobs in Cairo, Egypt at Mackenzie Jones Middle East
Title: Cluster Quality Lead, Egypt
Company: Mackenzie Jones Middle East
Location: Cairo, Egypt
We are looking for a hands-on Cluster Quality Lead to join a leading global packaging technology business in Egypt.
This is a highly visible, customer-facing technical role for someone who thrives at the intersection of quality, food safety, operational problem-solving and customer partnership. You will act as the key quality representative across the region, leading complex customer complaint investigations, supporting operations, driving root-cause analysis and corrective actions, and working closely with technical service, commercial and regional quality teams.
Responsibilities:
• Lead and coordinate customer quality complaint investigations from initial escalation through to resolution
• Conduct on-site quality investigations
• Act as the key quality contact for customers, keeping stakeholders informed throughout the process
• Support customer audits, quality documentation requests and KPI reviews
• Deliver training and technical guidance on quality assurance
• Drive continuous improvement and change-management initiatives across the region
• Partner with regional teams to strengthen service quality, governance and customer confidence
Experience:
• A degree in Food Technology, Biological Sciences, Engineering or Packaging
• 3–5+ years’ experience within food processing, packaging or a related technical quality environment
• Strong knowledge of food microbiology, quality assurance and problem-solving methodologies
• Experience with SAP and customer complaint-management processes
• Fluent English and professional French communication skills
• The ability and willingness to travel extensively across MEA
