Overview
Consumer Lending – Lead/QA � Team Lead / Assistant Manager � Pune – GO/JC/2244/2026 Jobs in Chennai, Tamil Nadu, India at Golden Opportunities
Title: Consumer Lending – Lead/QA � Team Lead / Assistant Manager � Pune – GO/JC/2244/2026
Company: Golden Opportunities
Location: Chennai, Tamil Nadu, India
Job Description
Job Title – Consumer Lending – Lead/QA � Team Lead / Assistant Manager
Location � Pune
Candidate Expectation
Candidate should have 4-12 years of relevant experience.
Experience in various banking processes like Consumer lending, Retail banking, Collections, Credit Card operations, payments etc. within back-office services
Demonstrated experience analysing data, identifying trends, and recommending solutions.
Key Roles And Responsibility
2-3 years of quality assurance, operations and US banking experience.
Prior experience in US Consumer Lending and BFSI Support Services.
Well versed with the roles and responsibilities of a team lead and effectively manage fragmented process with the US banking domain will be a plus.
Experience and understanding of various banking processes like Consumer lending, collections, deposit, credit card operations, payments etc. within back-office services.
Review transaction processed, data entry, exception keying and other administrative duties to support day to day operations
Experience to carry out moderately complex work assignments. Identifies and escalates issues when appropriate and follows all applicable local state and national laws and regulations surrounding the domain requirements.
Review and manage work lists, internal reports with work assigned daily for matters involving BFSI operations. Expertise in banking domain to help protect members and keep the client within compliance.
Maintain quality and production standards as defined by business. Perform other job-related duties and special projects as required.
Achieve the client defined & internal targets pertaining to productivity, quality, attendance, training etc.
Uses proficient knowledge to provide guidance in the design, assessment, implementation and/or administration of moderately complex programs, practices and policies.
Identifies and evaluates quality standards, measurements, and process improvements to ensure they are aligned with internal practices and regulatory requirements.
Encourages and motivates the team. Understands team members to delegate responsibly,
remaining accountable. Networks effectively with employees, customer and management.
Promotes the health and safety and wellbeing of employees. Actively promotes diversity and Inclusion.
Proficient in preparing team production & SLO reports and in presenting same to the Management.
Proven track of efficient team management evidenced by good attrition management, SLO management, ZERO customer escalation, ZERO noncompliance reported in process management.
Develops positive working relationships with others, and effectively maintains them over time. Should be capable in gaging concerns of individual at team level as well as process level.
Skills Required
RoleConsumer Lending – Lead/QA � Team Lead / Assistant Manager � Pune
Industry TypeITES/BPO/KPO
Functional Area
Required Education B Com
Employment TypeFull Time, Permanent
Key Skills
- CONSUMER LENDING
- CREDIT CARD OPERATIONS
- PAYMENTS
- RETAILBANKING
Other Information
Job CodeGO/JC/2244/2026
Recruiter NameMarilakshmi S
