Overview
Contact Centre Voice Specialist (Emiratised Role) Jobs in Ras Al Khaimah, Ras al-Khaimah, United Arab Emirates at RAKBANK
Title: Contact Centre Voice Specialist (Emiratised Role)
Company: RAKBANK
Location: Ras Al Khaimah, Ras al-Khaimah, United Arab Emirates
At RAKBANK, we believe in fostering a culture of innovation, growth, and excellence. We are not just a bank – we are a community that thrives on teamwork, cutting-edge solutions, and the highest standards of governance.
Join us in co-creating the future of RAKBANK!
Job Description
Job Overview
We are seeking a dedicated Contact Centre Voice Specialist. As a key member of our customer service team, you will be responsible for handling inbound and outbound voice communications, ensuring exceptional customer experiences, and contributing to the overall success of our contact center operations.
What you will do
Handle incoming customer calls professionally and efficiently, addressing inquiries, resolving issues, and providing accurate information
Conduct outbound calls for follow-ups, surveys, and proactive customer engagement initiatives
Utilize contact center technologies and CRM systems to manage customer interactions and maintain accurate records
Identify and escalate complex issues to appropriate departments or supervisors when necessary
Collaborate with team members to share best practices and contribute to continuous improvement efforts
Adhere to quality assurance standards and performance metrics
Participate in training sessions and stay updated on company products, services, and policies
Represent the company’s values and maintain a positive image in all customer interactions
Provide culturally sensitive customer service, leveraging understanding of UAE business practices
Ensure to differentiate between Conventional & Islamic calls and assist customers based on their preferred product / services.
Qualifications
What you should have
Strong verbal and written communication skills in both Arabic and English
Proven experience in customer service or call center operations
Proficiency in using contact center technologies and customer relationship management (CRM) software
Excellent problem-solving and decision-making abilities
Ability to work effectively in a fast-paced, high-volume environment
In-depth understanding of UAE culture, business practices, and customer service expectations
What we are looking for
Bachelor’s degree
Prior experience and knowledge of contact center is advantageous
Must be a UAE national, in line with Emiratisation initiatives
Flexibility to work in shifts, including weekends and holidays, as required
Additional Information
Pay for performance culture (Competitive and performance-linked compensation)
Diverse workforce and inclusive culture
Career development and growth opportunities by design
Work with the best minds in the field
Get opportunities to bring your whole self to the organization and perform to your best.
