Overview
Continuous Improvement Manager Jobs in Lima, Peru at Coface
Title: Continuous Improvement Manager
Company: Coface
Location: Lima, Peru
Coface is a leader in trade credit insurance and business information products, helping around 50,000 clients build successful, growing and dynamic businesses around the world.
We offer our clients tailored risk management solutions based on our global data coverage and deep risk assessment experience.
Coface’s experience means we can provide high quality, high value data to our customers. Our business information services help them with their risk management and operational decision making.
Join our team as Continuous Improvement Manager!
The Continuous Improvement Manager plays a pivotal role in driving operational excellence across the Shared Service Center (SSC). Collaborating closely with SSC leadership and key stakeholders, this role is responsible for leading the implementation and sustainability of continuous improvement initiatives that enhance quality, efficiency, and service delivery.
RESPONSABILITIES:
Lean Management Coach & Trainer: Train and support team leaders and managers on Lean Management tools and methods. Help teams their improvement ideas all the way through to implementation.
Lean Projects: Lead Kaizens and other lager transversal improvement projects.
Process harmonization: work with SSC teams, Functions, Clients and other sites to drive process standardization and harmonization across the Group.
Lead the productivity initiative for the Site: Track site productivity metrics and improvement initiatives from inception to implementation.
Quality Assurance: With the other 4 SSC Site CI Managers, Define and implement a new and improved QA process.
KPI implementation: Support teams in the implementation of standardized KPIs and migration to standard tools.
Experience:
At least 5 years of business experience in operations and lean management in financial services or industrial organizations. Proven lean management operational experience, managed operational teams in a similar environment, training skills and Project Management experience.
Education:
University degree in Business Administration, Finance, Economics, Engineering or related fields.
Good knowledge of financial analysis and business case creation
Lean Leader / LSS Black Belt / Systems Thinking
T Savy, knows how to apply technology to drive business results
Knowledge of key Lean, tools, VSM, 5 Ys, Skills matrix, Kaizen etc.
BPM, Workflow, RPA, etc.
Languages: Advanced English, both written and spoken.
Advanced Excel, Power BI and analytic skills
Soft Skills:
Excellent verbal and written communication skills and able to communicate to all levels of the organization. Leadership, Effective Communication, Change Management, Results Orientation, Teamwork, Ethics and Responsibility.
