Overview
Customer Complaint Specialist- 1st Shift Jobs in Farmingdale, NY at Piping Rock
The Customer Complaint Specialist is responsible for ensuring timely tracking and investigation of customer complaints. This position reports directly to the Customer Complaint Supervisor.
Responsibilities:
- Tracking and logging of complaint intakes
- Monitoring and trending of complaint data
- Conducting complaint investigations
- Reporting on complaint trends and driving resolution activities
- Reporting escalated complaints to the Legal Department and appropriate regulatory bodies (as necessary)
- Communicating closed complaints to Customer Service
Qualifications:
- Must comply with GMP requirements; specific functions and documents will be discussed in GMP and on the job training
- Strong computer knowledge with Microsoft Office is required
- Project Management skills are required
- Must have excellent verbal, written and interpersonal communication skills.
- Must be organized and able to keep records
- Experience in R&D, Quality or Production in the Dietary Supplement, Food or Pharmaceutical Industry is a plus
- Experience with FDA, GMP regulated industries a plus
- Must be able to lift 50lbs
- Work environment may be exposed to powders, chemicals, and allergens (peanuts, tree nuts, milk, dairy, eggs, wheat, gluten, soy, fish, and shellfish).
- Ability to work in a physically challenging environment, including bending, twisting, and standing for up to 8 hours is this something you would be comfortable with
We proudly offer: Medical, Dental, Vision, 401K with Company Match, Pet insurance and more!
We reward the hard work of our team members with fun and exciting company events, Summer Picnic, Festive Packages, Holiday Celebrations, and associate referral bonuses!
Founded in 2011, Piping Rock Health Products has gone on to win Long Island’s Top Workplaces Award 6 years in a row & securing the spot as Top Supplement Manufacturing Company 2024 by Food Business Review! Supported by a group of vitamin visionaries with over 40 years of industry experience and a carefully curated team of talented associates. Piping Rock is a global vitamin and supplement manufacturer with an unwavering commitment to creating quality wellness products. We believe that family always comes first, and that the dedication of our associates is the key ingredient to our success.
We are a drug free workplace, regulated by the FDA, required to follow Federal Guidelines; therefore in order to start as well as maintain employment, you must be able to successfully clear drug screening processes, which include testing for all illegal substances per Federal Guidelines.
Piping Rock Health Products, INC is an Equal Opportunity Employer.
Title: Customer Complaint Specialist- 1st Shift
Company: Piping Rock
Location: Farmingdale, NY
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