Overview
Customer Quality Engineer Jobs in Beijing, Beijing, China at 超威半导体有限公司
Title: Customer Quality Engineer
Company: 超威半导体有限公司
Location: Beijing, Beijing, China
该职位来源于猎聘 The Role
- Cultivate strong relationships and partnerships with customers to drive for customer confidence and loyalty in AMD products and processes
- Manage and improve customer quality scorecards and expectation.
On site customer visits to facilitate quality issue resolving and build up relationships with customers
- Be the focal point of contact in technical liaison between the customer and AMD engineering communities;
To facilitate technical meetings, by pulling in the necessary resources in order to bring a solution to the customer problem
- Management of customer complaint process; review, approve and submit FA RMA reports; own FA RMA closure and acceptance by customers
- Approve quality RMA customer complaint resolution; drive RMA investigation, analysis, corrective action, preventive action, and implementation
- Provide customer audit, internal audit support and coordinate with corporate quality organization. Coordinate to provide information of new product qualification for our sales, distributor and customers
- PCN, PDN customer communication. THE PERSON:
- Ability to contribute in a team environment, action oriented, strong drive for results, and good influencing skills
- Matured individual who is resourceful and independent as well as possess good problem solving, interpersonal, and communication skills; Flexible to travel whenever is required.
- familiar with IC failure modes and IC application to electronics systems; experience in X86 or FPGA quality and application support is a plus KEY RESPONSIBILITIES:
- Improve the customer quality experience.
- Manage the customer quality expertise.
- Collect customer quality input( customer voice) and feedback to factory. PREFERRED EXPERIENCE:
- Good skill of person communication using Chinese (most important) or internal communication though English (usually it is writing)
- Person with customer facing experience.
- Person with X86 or PC develop and debug experience
- Knowledge of semiconductor
- Experience to work with customer for the Claim of refund or material return is pluS ACADEMIC CREDENTIALS: Bachelor’s Degree (B.S.) in Electrical Engineering, Electronics Engineering, Computer Science or a related field.
LOCATION: Beijing
