Overview
Customer Quality Manager Jobs in Wixom, Michigan, USA at RGBSI
Position: Global Customer Quality Manager
KEY RESPONSIBILITIES
• Conduct monthly reviews with Plant operations on 0km, launches, and Field performance. Report status to Customer Quality Manager based on OEM Performance.
• Implement improvement projects defined in masterplan globally/regionally.
• Implement strategies with OPS, PU, PC, SL, CPS to improve processes and products.
• Support internal and external audit conformance (AIAG 16949, OEM audits).
• Manage and motivate QA teams in the plants and centrally by implementing OEM specific requirements across the product life cycle (Launch, Production, Warranty).
• Provide problem-solving competence and direction to the Plants (e.g., 8D quality).
• Ensure Senior management visibility of Major Issues (Launch, 0km, and Field).
• Lead or guide de-escalation Taskforces where needed in the event of critical issues or Special supplier status in support of the plant.
• Be part of successful Customer visits, audits, run@rates.
KEY RESULT INDICATORS
• Quality performance (CPPM, CNCR, IPPM, INCR, SPPM, SNCR, APQP Work products, Warranty performance).
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Title: Customer Quality Manager
Company: RGBSI
Location: Wixom, Michigan, USA
Category: Quality Assurance – QA/QC (Quality Engineering, QA Specialist / Manager, Quality Control / Manager)
