Overview
Customer Quality Technician Jobs in Shanghai, Shanghai, China at Emerson
Title: Customer Quality Technician
Company: Emerson
Location: Shanghai, Shanghai, China
Job Description
In This Role, Your Responsibilities Will Be:
- Partner with customers and sales teams to understand, verify, and document quality concerns and gather relevant information related to product performance and failure investigations.
- Lead cross-functional problem-solving activities to identify root causes and implement effective corrective and preventive actions.
- Prepare clear, professional failure analysis reports and communicate findings to internal and external stakeholders.
- Drive continuous improvement initiatives focused on product quality, reliability, performance, and customer satisfaction.
- Provide on-site customer support when required to investigate issues and support resolution activities.
- Collaborate with manufacturing, engineering, quality, and commercial teams to achieve quality objectives and enhance customer experience.
- Support additional projects and responsibilities as assigned.
Who You Are:
- You build strong partnerships and work collaboratively with others to meet shared objectives. You gain the confidence and trust of others through honesty, integrity, and authenticity. You focus on creating solutions that address customer needs and deliver value. You consistently achieve results, even under challenging circumstances, while maintaining a commitment to quality and continuous improvement.
For This Role, You Will Need:
- Technical secondary school education, vocational training, or equivalent technical qualification.
- Experience supporting quality, manufacturing, engineering, customer service, or a related technical environment.
- Ability to investigate issues, gather information, analyze data, and support problem-solving activities.
- Effective written and verbal communication skills with the ability to collaborate across different functions and communicate with customers.
- Proficiency in Microsoft Office applications, including Word, Excel, and PowerPoint.
- Basic English reading skills to review technical documents and communicate in a global business environment.
- Ability and willingness to travel to customer sites when required.
Preferred Qualifications That Set You Apart:
- Experience conducting product failure analysis, root cause investigations, or quality improvement projects.
- Knowledge of quality management systems, quality tools, or continuous improvement methodologies.
- Experience working in a manufacturing, industrial, engineering, or customer-facing environment.
- Strong organizational skills and the ability to manage multiple priorities effectively.
- Experience preparing technical reports and presenting findings to stakeholders.
Our Culture & Commitment to You:
- At Emerson, we prioritize a workplace where every employee is valued, respected, and empowered to grow. We foster an environment that encourages innovation, collaboration, and diverse perspectives—because we know that great ideas come from great teams. Our commitment to ongoing career development and growing an inclusive culture ensures you have the support to thrive. Whether through mentorship, training, or leadership opportunities, we invest in your success so you can make a lasting impact. We believe diverse teams working together are key to driving growth and delivering business results.
We are committed to creating an inclusive workplace where everyone can contribute their unique perspectives and talents. We encourage applications from candidates with diverse backgrounds, experiences, and career paths. At Emerson, we recognize that skills, potential, and a willingness to learn are valuable qualities that help individuals succeed and grow.
About Us
WHY EMERSON
Our Commitment to Our People
At Emerson, we are motivated by a spirit of collaboration that helps our diverse, multicultural teams across the world drive innovation that makes the world healthier, safer, smarter, and more sustainable. And we want you to join us in our bold aspiration.
We have built an engaged community of inquisitive, dedicated people who thrive knowing they are welcomed, trusted, celebrated, and empowered to solve the world’s most complex problems — for our customers, our communities, and the planet. You’ll contribute to this vital work while further developing your skills through our award-winning employee development programs. We are a proud corporate citizen in every city where we operate and are committed to our people, our communities, and the world at large. We take this responsibility seriously and strive to make a positive impact through every endeavor.
At Emerson, you’ll see firsthand that our people are at the center of everything we do. So, let’s go. Let’s think differently. Learn, collaborate, and grow. Seek opportunity. Push boundaries. Be empowered to make things better. Speed up to break through. Let’s go, together.
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About Emerson
Emerson is a global leader in automation technology and software. Through our deep domain expertise and legacy of flawless execution, Emerson helps customers in critical industries like life sciences, energy, power and renewables, chemical and advanced factory automation operate more sustainably while improving productivity, energy security and reliability.
With global operations and a comprehensive portfolio of software and technology, we are helping companies implement digital transformation to measurably improve their operations, conserve valuable resources and enhance their safety.
We offer equitable opportunities, celebrate diversity, and embrace challenges with confidence that, together, we can make an impact across a broad spectrum of countries and industries. Whether you’re an established professional looking for a career change, an undergraduate student exploring possibilities, or a recent graduate with an advanced degree, you’ll find your chance to make a difference with Emerson. Join our team – let’s go!
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