Overview
Customer Retention Team Leader Jobs in Wolverhampton, England, United Kingdom at Culligan UK
Title: Customer Retention Team Leader
Company: Culligan UK
Location: Wolverhampton, England, United Kingdom
As the leader of our fantastic team of Customer Retention Executives, you’ll play a crucial role in helping Culligan UK achieve its customer retention goals. You’ll collaborate closely with the Customer Retention Manager and our wider Customer Experience department to make this happen!
Responsibilities:
Support team members in achieving performance metrics and measures, including individual save rates, quality assurance measures, productivity and behavioural targets
Inspire and motivate your team to reach their full potential through ongoing coaching and feedback
Lead by example, setting the standard for behaviour and performance
Use data to understand team and individual performance, taking immediate action where needed
Drive a culture of continuous improvement by solving problems and sharing best practices
Work collaboratively with other departments to deliver a “right first time” outcome for customers
Ensure compliance with internal policies, procedures, and guidelines to deliver accurate customer outcomes
Manage costs in line with business targets, and look for opportunities to reduce waste
Support personal and team growth by overseeing development and promoting progression opportunities
Recognise and reward team successes to guide a positive and engaged culture
Recruit and retain talent, supporting succession planning and development
Requirements
Qualifications, skills and knowledge:
Proven leadership skills with the ability to inspire and develop a high-performing team
A passion for coaching and motivating others to reach their full potential
A continuous improvement mindset, encouraging problem-solving and sharing best practices
Retention or sales experience – ideally B2B – in a high volume, high pressure environment
A customer-focused mindset, ensuring the best outcomes for customers, shareholders, and the business
Desirable
Demonstrated ability to influence and construct business strategy and improvements
Demonstrated ability to reduce and manage customer demand
Strong knowledge and demonstrated skills in utilising a CRM effectively
Benefits
23 days’ holiday + Bank Holidays
Company Pension scheme
Company Sick Pay (after qualifying period)
Cycle to Work scheme available
Employee rewards and discounts
Option to join Health Care Cash Plan
24/7 365-day access to Employee Assistance Programme through Health Assured
Access to on-going learning and development with our online learning platform
Free onsite parking
Life Assurance
