Overview
Customer Service and Quality Manager Jobs in Cheltenham, UK at Morgan Spencer
Customer Service & Quality Manager
Location:
Bridport, Dorset Job Type: Full-Time, Permanent Salary:
Up to £50,000 About the Opportunity Our client is a well-established specialist services organisation operating within highly regulated and technical industries. They provide testing, inspection, calibration, compliance, and engineering support services to a diverse customer base, helping organisations maintain quality, safety, and operational excellence. Due to continued growth, they are seeking a Customer Service & Quality Manager to join their team in Bridport.
This is an excellent opportunity for an experienced professional with a background in quality management, customer service, and operational coordination to take ownership of a highly visible role within a growing business.
The Role The Customer Service & Quality Manager will be responsible for maintaining quality management systems, supporting customer service delivery, overseeing operational processes, and ensuring compliance with recognised industry standards. Working closely with engineering, operational, and administrative teams, you will drive process improvements, maintain audit readiness, and help deliver a consistently high standard of service to customers. This role would suit someone with experience in a regulated, technical, engineering, or manufacturing environment who enjoys balancing quality assurance, operational support, and customer engagement.
Key Responsibilities Customer Service & Coordination Act as a key point of contact to support the delivery of exceptional customer service Ensure customer requirements are understood and delivered efficiently Coordinate effectively across departments to align customer expectations with operational capabilities Build and maintain strong relationships with customers and internal stakeholders Support the resolution of customer queries and service-related issues Quality & Compliance Management Maintain and support accredited quality management systems Lead and coordinate internal and external quality audits Review documentation, records, and operational outputs to ensure compliance and consistency Ensure processes remain aligned with relevant industry standards and regulatory requirements Maintain standard operating procedures (SOPs), work instructions, and controlled documentation Promote a culture of quality, compliance, and continuous improvement Operational Oversight Work closely with engineering and office-based teams to coordinate priorities and support day-to-day operations Monitor workflows and identify opportunities for increased efficiency and process improvement Support business change and integration activities where required Drive initiatives that improve operational effectiveness and accountability Assist in developing sustainable and scalable processes across the organisation What Success Looks Like Customers receive a consistently high level of service and communication Quality standards and compliance requirements are maintained at all times Documentation remains accurate, controlled, and audit-ready Operational processes run efficiently with measurable improvements over time Internal teams are well-supported and work collaboratively towards common goals Continuous improvement initiatives deliver positive business outcomes About You Core Competencies Excellent organisational and time-management skills Ability to manage multiple priorities in a fast-paced environment Strong communication and stakeholder-management skills Proactive and solutions-focused approach High levels of accountability and ownership Ability to work effectively with both technical and non-technical colleagues Technical Skills Experience maintaining quality systems and controlled documentation Ability to create, review, and manage SOPs, procedures, and work instructions Understanding of audit, compliance, and quality-driven environments Knowledge of continuous improvement, Lean methodologies, or process optimisation would be advantageous Experience Experience managing quality systems and conducting quality audits, ideally within ISO 17025, ISO 9001, or similar frameworks Previous experience in…
Title: Customer Service and Quality Manager
Company: Morgan Spencer
Location: Cheltenham, UK
Category:
