Overview
Customer Service – QA & Trainer (ShopeeFood) Jobs in Bangkok, Bangkok City, Thailand at Shopee
Title: Customer Service – QA & Trainer (ShopeeFood)
Company: Shopee
Location: Bangkok, Bangkok City, Thailand
Job Description
Be a subject-matter expert in ShopeeFood Features, SOPs, systems and tools and all changes related to customer service.
Design and develop learning materials and determine appropriate and varied instructional methods to ensure understanding of materials by all types of adult learners.
Train/educate and advise contact center agents, leads and QAs on ShopeeFood Features, SOPs, tools, and relevant service soft skills.
Create safe and engaging training experiences that ensure agents receive practical and effective training.
Recommend corrective actions for individual team members and procedural improvements for all customer service teams.
Assist in the development and application of performance tests to measure agent’s progress and to evaluate training effectiveness.
Provide excellent customer service and maintain high standards for all work performed, working on complex requests and high volumes under tight deadlines.
Requirements
Bachelor’s Degree in any related field.
Fluent in Thai and English, both written and spoken.
At least 2 years of hands-on training experience in e-commerce, Food Delivery
Work experience as a Customer Service Trainer or similar role.
Passionate about training and giving people those ‘light bulb’ moments.
Proven practical knowledge of adult training methodologies and service soft skill knowledge
Able to select instructional methods and learning activities that match the learner styles and paces.
Ability to translate complex ideas and information into organized, guided, virtualized resources to enhance learning, self-service experience.
Good communication/presentation and can convey messages expressively and clearly to various types of audiences.
Proficiency in creating learning materials with MS Office or G-Suite including Word, Excel/G-Sheet, and PowerPoint/G-Slide.
Be a team-player and be able to operate effectively in a fast-paced and multicultural environment.
