Overview
Customer Service Representative Jobs in Abu Dhabi, Abu Dhabi Emirate, United Arab Emirates at Gentoo Tickets
Title: Customer Service Representative
Company: Gentoo Tickets
Location: Abu Dhabi, Abu Dhabi Emirate, United Arab Emirates
Company Description
Gentoo an innovative online ticketing and visitor experience plaƞorm that offers personalized
recommendations, interactive features, and seamless booking capabilities to enhance the way people
discover and enjoy experiences, attractions and events in the UAE.
Gentoo plans to grow to encompass all aspects of travel, accommodation, and hospitality experience – first
in the GCC, MENA region and then globally to become a truly holistic visitor experience concierge.
Role Description
Customer service representative
As a Customer Service Representative for our e-commerce platform, you will be responsible for providing
exceptional support to our customers, ensuring their satisfaction, and fostering positive experiences with
our brand. You will serve as the primary point of contact for customer inquiries, concerns, and feedback,
utilizing your excellent communication and problem-solving skills to address their needs effectively. Your
role will be crucial in maintaining high levels of customer satisfaction and loyalty, contributing to the overall
success and growth of our e-commerce business.
Responsibilities & Deliverables
– Customer Support: Respond promptly and professionally to customer inquiries.
Assist customers with order inquiries, product information, and troubleshooting of technical issues.
– Order Management: Process returns, and exchanges efficiently and accurately. Collaborate with
other teams to ensure timely resolution of any order-related issues.
– Problem Resolution: Identify and resolve customer issues and complaints in a timely manner,
aiming for first-contact resolution whenever possible.
Escalate complex issues to appropriate teams or supervisors as needed, while ensuring a seamless
customer experience.
– Customer Feedback: Gather and document customer feedback, suggestions, and complaints to
provide insights for product improvements, process enhancements, and overall customer
satisfaction.
– Quality Assurance: Maintain high standards of service quality and professionalism in all customer
interactions. Adhere to company policies, procedures, and service level agreements (SLAs) to
ensure consistency and accuracy in service delivery.
– Team Collaboration: Collaborate effectively with cross-functional teams including sales, marketing,
and operations to address customer needs and contribute to the continuous improvement of our e-
commerce platform and services.
– Continuous Learning: Stay updated on industry trends, best practices, and product updates to
enhance your knowledge and skills in customer service and e-commerce operations.
– Product Knowledge: Thorough understanding of the company’s ticketing services, including
available options, booking procedures, and relevant policies to provide accurate information and
assistance to customers.
Essential Skills
– Passion, enthusiasm, drive, and endless energy.
– A quick learner.
– A solution provider, not a problem enhancer.
– Culturally aware.
– A sense of humor
– Efficiency – organized and able to prioritize effectively.
– Flexibility to work shifts, including weekends and holidays, as required.
– Excellent communication skills, both verbal and written, with a strong command of language and grammar.
Send your CV directly to [email protected] with subject CV CSR
