Overview
Customer Service Representative – $18.00 per hour Jobs in New York City Metropolitan Area at 7Seventy Recruiting
Title: Customer Service Representative – $18.00 per hour
Company: 7Seventy Recruiting
Location: New York City Metropolitan Area
About the Role
This opportunity is for a Customer Service Representative supporting patients, health plans, healthcare providers, and external partners in a remote call center environment. The role serves as a first point of contact for inquiries, helps resolve questions and concerns, documents important information, and supports accurate handling of confidential healthcare-related records and requests.
Eligible Work States: New York, New Jersey, Arizona, Colorado, Connecticut, Florida, Georgia, Idaho, Illinois, Kentucky, Massachusetts, Michigan, North Carolina, Nevada, Ohio, Pennsylvania, South Carolina, Tennessee, Texas, Virginia, and Washington
What You’ll Do
- Handle and resolve customer questions and concerns in a professional and helpful manner
- Answer an average of 50 to 60 calls per day
- Provide detailed notes and follow-up information in the CRM during each call
- Research and respond to inquiries using internal systems, CRM tools, and other software programs
- Support patient, health plan, and healthcare provider needs and escalate issues when required
- Route health plan representatives and healthcare providers to the appropriate internal resources
- Maintain a call quality assurance score of 90% or higher
- Prioritize tasks, stay organized, and maintain strong attention to detail
- Use sound judgment, critical thinking, and problem-solving skills in daily work
- Multitask and work independently in a fast-paced, team-based environment
- Maintain a courteous, helpful, and professional communication style
- Work overtime when required
- Follow attendance, punctuality, confidentiality, and company policy requirements
- Support teamwork, collaborative problem solving, and a positive department culture
Training and First 30 Days
- Complete a comprehensive training program for the call center role
- Learn how the call center supports the broader organization
- Understand the responsibilities, tools, and systems used in the position
- Begin answering basic inquiries and learn how to escalate requests to other representatives or departments
First 90 Days
- Develop the ability to answer more complex questions or identify where to find the right support
- Contribute to department metrics, goals, and service standards
- Receive coaching and feedback from the Quality Assurance team
- Follow company policies while delivering strong customer service
- Participate in regular monthly one-on-one meetings with leadership
- Begin building a personal development plan
Qualifications
- At least 1 year of previous customer service experience required
- Previous call center and/or healthcare experience preferred
- Ability to type at least 40 words per minute
- Proficiency using a Microsoft Windows operating system
- Proficiency with Microsoft Outlook, Microsoft Word, internet browsers, and web-based applications
- Strong verbal and written English communication skills
- Detail-oriented and accurate in daily work
- Strong active listening skills
- Ability to conduct all interactions in a courteous, helpful, and professional manner
- Ability to work assigned schedules and follow attendance and punctuality policies
- Ability to handle confidential and protected health information according to policies and procedures
- High-speed home internet connection required
- Private home workspace free from distractions required
Benefits
- Competitive compensation
- Annual bonus program
- 401(k) retirement plan with company match
- Company-paid life insurance
- Company-paid short-term disability coverage, subject to location restrictions
- Medical, vision, and dental benefits
- Paid time off
- Paid parental leave
- Sick time
- Paid company holidays and floating holidays
- Quarterly company-sponsored events
- Health and wellness programs
- Career development opportunities
