Overview
Customer Support Specialist Jobs in Fully, Valais, Switzerland at Bloomerang
Title: Customer Support Specialist
Company: Bloomerang
Location: Fully, Valais, Switzerland
- Apply and demonstrate basic product knowledge while adhering to standard operating procedures to resolve customer issues
- Demonstrate support for Support initiatives with stakeholders and promptly responds to questions and resolves issues via written, verbal, and electronic communication
- Carry your own weight in ticket volume (approximately 25 interactions per day).
- Assist customers with the Bloomerang software.
- Ensure proper software utilization by each customer.
- Conduct new customer implementations and training.
- Develop and deliver training webinars to both customers and internal employees.
- Write and create help documents and videos.
- Assist with general software quality assurance and testing.
- Provide software design and functionality feedback to the Product Development team.
Experience
- Ability to apply product knowledge obtained in new hire training and daily activities, support procedures and policies
- Problem tracking skills to determine trends or patterns to client system problems.
- A background in providing top-notch customer service.
- Superb written and verbal communication.
- The ability to solve problems quickly.
- Keen troubleshooting ability, and general comfort with computers and software technology.
Salary and Perks
Pay range: $18 – $22p/h
- Generous health, vision, and dental insurance options
- Access to HealthiestYou healthcare service
- Competitive PTO package with 20 PTO days, 3 flex days, 4 optional volunteer days, 12 paid holidays, and paid parental leave
- 401k match
- All necessary equipment provided
About Bloomerang
Bloomerang helps nonprofits deliver a better giving experience so they can raise more funds and create lasting change.
