DE033152-Quality Auditing Analyst Jobs in Quezon City, National Capital Region, Philippines at Accenture in the Philippines
Title: DE033152-Quality Auditing Analyst
Company: Accenture in the Philippines
Location: Quezon City, National Capital Region, Philippines
ONLY THOSE APPLICANTS WHO ALREADY HAVE THE RIGHT TO LIVE AND WORK IN THIS COUNTRY ARE ELIGIBLE TO APPLY FOR THIS ROLE— POSITION TITLE: Quality Auditing Analyst WORK SETUP: Return to Office RESPONSIBILITIES:
Work with Quality Leaders to aggregate, prioritize, and report on the top issues impacting decision accuracy for each market and workflow
Support every aspect of internal audit quality from audit planning, implementation, feedback and re-audit as required
Complete all audits in the required timeframe and provide timely and usable feedback to agents to drive improved performance
Collaborate with relevant Team Lead and Quality Lead for performance enhancement of the team
Proactively identify areas of the policies/operational guidelines requiring training and working with training partners ensure gaps are filled within given time frame
Become and remain knowledgeable about the Client’s products and community standards
Ensure awareness and understanding of Content Policy and operational guideline updates
Mentor new Quality Analysts on the use of audit tools and systems
Develop process documentation and aggregates feedback about the functionality of audit tools OTHERS: Project Shift Schedule: Rotation Project Rest Day: Rotation Project/Team Location: Quezon Gateway Tower 2
SKILL AND QUALIFICATIONS:
Standard QA profile; no domain
At least 2 years of solid experience
