Overview
Delivery Assurance Specialist Jobs in Syracuse, NY at TRIGO
Quality Engineer – Alarm.com for Business
Alarm.com for Business is seeking a Quality Engineer to join our team and help ensure the quality and performance of our Small & Medium Business (SMB) solutions. This role involves validating hardware, backend services, and software components, working closely with cross-functional product teams to uphold rigorous industry quality standards.
As a Quality Engineer, you will be involved throughout the product lifecycle—from early development to launch and ongoing post-deployment support. The ideal candidate is detail-oriented, technically adept, and passionate about continuous improvement and problem-solving.
Key Responsibilities:
Own the end-to-end testing process in a collaborative, fast-paced environment.
Partner with product and engineering teams to balance risk and delivery timelines.
Design and execute test plans, log and track defects, and support weekly software and hardware releases.
Set up and maintain test environments and develop strategies for successful validation.
Investigate, triage, and escalate issues; propose and drive corrective actions.
Leverage engineering knowledge and test methodologies to certify products and deployments.
Communicate effectively with stakeholders at all levels of the organization.
Other duties as assigned
Required Qualifications:
Bachelor’s degree in Mechanical, Electrical, Industrial Engineering, or a related field.
Strong problem-solving, troubleshooting, and analytical skills.
Exceptional time management and organizational abilities.
Ability to work independently and take initiative to resolve issues.
Clear and concise communication skills.
Attention to detail with a structured and methodical approach to testing.
Team player with a growth mindset and a “whatever-it-takes” attitude.
Preferred Qualifications:
1–2 years of QA experience in an agile or fast-paced environment.
QA certifications such as CQA or CQE.
Hands-on experience with hardware testing.
Familiarity with IoT or home automation technologies.
Experience estimating test efforts and optimizing test plans.
WHY WORK FOR ALARM.COM?
Collaborate with outstanding people: We hire only the best. Our standards are high and our employees enjoy working alongside other high achievers.
Make an immediate impact: New employees can expect to be given real responsibility for bringing new technologies to the marketplace. You are empowered to perform as soon as you join the Alarm.com team!
Gain well rounded experience: Alarm.com offers a diverse and dynamic environment where you will get the chance to work directly with executives and develop expertise across multiple areas of the business.
Focus on fun: Alarm.com places high value on our team culture. We even have a committee dedicated to hosting a stand-out holiday party, happy hours, and other fun corporate events.
Alarm.com values working together and collaborating in person. Our employees work from the office 4 days a week.
COMPANY INFO
Alarm.com is the leading cloud-based platform for smart security and the Internet of Things. More than 7.6 million home and business owners depend on our solutions every day to make their properties safer, smarter, and more efficient. And every day, we’re innovating new technologies in rapidly evolving spaces including AI, video analytics, facial recognition, machine learning, energy analytics, and more. We’re seeking those who are passionate about creating change through technology and who want to make a lasting impact on the world around them.
For more information, please visit www.alarm.com.
COMPANY BENEFITS
Alarm.com offers competitive pay and benefits inclusive of subsidized medical plan options, an HSA with generous company contribution, a 401(k) with employer match, and paid holidays, wellness time, and vacation increasing with tenure. Paid maternity and bonding leave, company-paid disability and life insurance, FSAs, well-being resources and activities, and a casual dress work environment are also part of our outstanding total rewards package!
Alarm.com is an Equal Opportunity Employer
In connection with your application, we collect information that identifies, reasonably relates to or describes you (“Personal Information”). The categories of Personal Information that we may collect include your name, government-issued identification number(s), email address, mailing address, other contact information, emergency contact information, employment history, educational history, criminal record, and demographic information. We collect and use those categories of Personal Information about you for human resources and other business management purposes, including identifying and evaluating you as a candidate for potential or future employment or future positions, recordkeeping in relation to recruiting and hiring, conducting criminal background checks as permitted by law, conducting analytics, and ensuring compliance with applicable legal requirements and Company policies. By submitting your application, you acknowledge that we may retain some of the personal data that you provide in your application for our internal operations such as managing our recruitment system and ensuring that we comply with labor laws and regulations even after we have made our employment decision.
Notice To Third Party Agencies:
Alarm.com understands the value of professional recruiting services. However, we are not accepting resumes from recruiters or employment agencies for this position. In the event we receive a resume or candidate referral for this position from a third-party recruiter or agency without a previously signed agreement, we reserve the right to pursue and hire those candidate(s) without any financial obligation to you. If you are interested in working with Alarm.com, please email your company information and standard agreement to [email protected].
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Title: Delivery Assurance Specialist
Company: TRIGO
Location: Syracuse, NY
