Overview
Director of Quality Assurance Jobs in Edmonton, Canada at Acumen Health
Department: Quality Assurance / Clinical Excellence / Operations
Reports To:
COO / Chief Medical Officer (CMO)
Oversees: AHT-IT / Nursing
Location / Work Model: Hybrid / Multi-site / Travel as Required
While this role is posted under our Edmonton headquarters, we are open to considering candidates from our other Acumen locations. The successful candidate may have the opportunity to work from another Acumen office location.
1. Role Summary
The Quality Assurance Director is responsible for leading quality, consistency, compliance, and continuous improvement across Acumen Health. This role ensures operational and clinical excellence by developing systems that monitor service quality, patient experience, documentation standards, regulatory compliance, and organizational performance. The Quality Assurance Director partners with leadership and interdisciplinary teams to identify opportunities, mitigate risks, and drive a culture of accountability and excellence.
2.
Key Responsibilities
Quality & Performance Oversight
Develop, implement, and oversee quality assurance programs across clinics and service lines
Monitor consistency in clinical and operational standards
Establish benchmarks, scorecards, and quality metrics to assess performance
Identify trends, gaps, and opportunities for improvement
Clinical Documentation & Compliance
Oversee chart audits and documentation quality standards
Ensure consistency, accuracy, and completeness of clinical records
Support adherence to regulatory, accreditation, and privacy requirements
Collaborate with teams to improve documentation efficiency and compliance
Monitor patient experience and satisfaction metrics
Investigate complaints, concerns, and service quality issues
Identify opportunities to improve patient flow, communication, and care consistency
Support initiatives that enhance patient outcomes and experience
Operational Process Improvement
Lead quality improvement projects and workflow optimization initiatives
Conduct operational reviews and recommend best practices
Support SOP development, implementation, and standardization
Work collaboratively with departments to reduce inefficiencies and risks
Identify operational, clinical, and compliance risks proactively
Support incident reporting, investigation, and resolution processes
Ensure organizational readiness for audits, reviews, and regulatory requirements
Develop quality assurance frameworks that support scalability and consistency
Leadership & Education
Educate and coach leaders and teams on quality standards and expectations
Support performance improvement planning where needed
Foster a culture of accountability, learning, and continuous improvement
Strong quality improvement and systems-thinking mindset
Ability to influence teams and drive accountability
Effective problem-solving and decision-making skills
Strong leadership and coaching abilities
Clinical documentation review and audit experience
Quality assurance frameworks and compliance knowledge
Process improvement and workflow optimization
Data analysis, reporting, and KPI interpretation
Risk management and governance understanding
Highly detail-oriented and analytical
Objective and solutions-focused
Strong integrity and professionalism
Success in this role may be measured through:
Documentation quality and audit scores
Compliance and regulatory adherence outcomes
Patient satisfaction and quality indicators
Reduction in operational inefficiencies and errors
Implementation and adoption of SOPs
Incident management and resolution effectiveness
5. Decision Authority
Can Approve:
Quality improvement recommendations
Documentation and process standards
Audit frameworks and reporting processes
SOP revisions and quality initiatives
Must Escalate:
High-risk compliance or legal concerns
Major operational risks or patient safety concerns
Significant organizational policy changes
6.
Required Qualifications
Education
Post-secondary education in Healthcare, Rehabilitation, Nursing, Quality Management, Business, or related field
Experience
Leadership experience in healthcare quality, operations, compliance, or clinical services preferred
Experience conducting audits, quality reviews, or process improvement initiatives
Str…
Title: Director of Quality Assurance
Company: Acumen Health
Location: Edmonton, Canada
Category:
