Overview
Director of Quality Assurance and Support Services Jobs in West Palm Beach, FL at The Center for Family Services of Palm Beach County, Inc.
Full Job Description
Are you a data-driven, highly organized leader with exceptional analytical and communication skills, preferably with experience in non-profit and/or behavioral health settings? The Center for Family Services of Palm Beach County is seeking a a committed and focused individual to join our team.
As the Director of Quality Assurance and Support Services, you will be charged with strengthening program effectiveness and overall agency service quality. This is a full-time, on-site position offering the opportunity to work closely with internal teams and directly support our mission-driven work.
Key Responsibilities:
This role is responsible for leading and coordinating the organization’s quality assurance and performance improvement efforts. Key responsibilities include overseeing the planning and implementation of quality initiatives related to data tracking, licensing, and accreditation. As the Quality Improvement Coordinator (QIC), the individual sets and monitors PQI goals, analyzes performance data in partnership with internal teams to enhance client outcomes, and manages support services such as medical records and front desk operations.
Lead organization-wide quality initiatives and performance improvement as QIC, including licensing, accreditation, and PQI goal-setting.
Analyze and report key performance data while overseeing support staff operations to improve service delivery and client outcomes.
We’re looking for someone with a Bachelor’s (Master’s preferred) in field that emphasizes numerical skills and understanding of data analysis/statistical methods. Knowledge of methodologies of quality assurance and standards, as well as experience in managing staff, is required. Must have great attention to detail and a results driven approach.
What We Offer:
Competitive salary $70,000 to $76,000
Health insurance coverage begins within 30 days; multiple plan options available, with many fully covered by the Center
401(k) retirement plan with employer match
Paid time off includes 8 holidays, the week between Christmas and New Year’s, 10 vacation days, 9 sick days, and 3 personal days (accrued)
Ongoing professional development opportunities.
If you’re ready to be part of a team that supports and empowers families every day, we would love to hear from you. Become part of our mission-driven team and help drive positive change in the community. Apply today!
The Center for Family Services does not discriminate against employees or clients on the basis of race, color, religion, gender identity or expression, sexual orientation, national origin, age, disability, marital status, familial status or any other characteristic protected by Federal and State law. A non-discrimination clause concerning employment opportunity is incorporated in the Employee Policy and Procedure Manual. The organization will make reasonable accommodations in compliance with the Americans with Disabilities Act of 1990, as Amended (ADAAA).
Title: Director of Quality Assurance and Support Services
Company: The Center for Family Services of Palm Beach County, Inc.
Location: West Palm Beach, FL
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