Overview
Executive, Quality Assurance (For Naturo)-Job ID: 1518057 Jobs in Dhaka, Dhaka, Bangladesh at Bdjobs.com
Title: Executive, Quality Assurance (For Naturo)-Job ID: 1518057
Company: Bdjobs.com
Location: Dhaka, Dhaka, Bangladesh
Naturo is looking for Executive, Quality Assurance
Job Description / Responsibility
At NATURO, most of our customer relationships begin with a conversation. Every call, every message, every complaint handled — that is where trust is either built or lost.
We are looking for an Executive, Quality Assurance to join our Call Center team and take ownership of that standard.
What you`ll do:
- Audit daily calls across Inbound, Outbound, Complaint Management, and Digital desks
- Score agent performance against defined quality parameters and maintain audit records
- Identify recurring service gaps and share actionable feedback with Team Leaders
- Prepare daily, weekly, and monthly quality reports for management
- Support agent coaching and training with real call examples
Educational Requirements
- Diploma
- Bachelor/Honors
- Skills Required: Customer Service Quality Control, Quality Management, Quality Assurance
Experience Requirements
- 1 to 2 year(s)
- The applicants should have experience in the following business area(s): E-commerce,F-commerce
Job Location
Dhaka
