Overview
FAI Quality Auditing Analyst/Associate Jobs in San Antonio, TX at Accenture
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Description
At United, we care about our customers. To be the best airline in aviation history, we need to deliver the best service to our customers. And it takes a whole team of dedicated customer-focused advocates to make it happen! From our Contact Center to customer analytics, insights, innovation, and everything in between, the Customer Experience team delivers outstanding service and helps us to run a more customer-centric and dependable airline.
Job overview and responsibilities
Responsible for conducting a range of operational & Safety and Regulatory Compliance audits within the airport environment, which includes the auditing of, but not limited to, United employees and Business Partners. Drive positive reinforcement for improvement with coaching and reporting to support operational performance and customer satisfaction. May require travel up to 50% of the time.
Provide Quality & Process audit results to United and Business Partner leadership by submitting audits via technology tool
Work with United and Business Partner leadership as needed to prevent derogations in customer satisfaction and safety
Gain trust with multiple stakeholders and provide insight on common audit trends and process observations
Champion of change and continuous process improvement by being a support structure to United and Business Partner leadership by auditing service standards and effectiveness within them
Support department with ad-hoc operational support
Continue to grow in position by recurrent and ongoing training in Quality & Process standards across Airport Operations
NOTE: This role is considered 100% onsite at the Dulles Intercontinental Airport
Qualifications
What’s needed to succeed (Minimum Qualifications):
High school diploma or equivalent
1+ years of experience in fast-paced large scale operation
Excellent communication skills, including written and verbal
Outstanding interpersonal skills
Ability to work with leaders to communicate observations and areas of improvement
Able to lead with empathy and understanding of operational environment
Strong knowledge and working experience of Microsoft Office Suite
Use of cellular technology & laptop
Must be legally authorized to work in the United States for any employer without sponsorship
Successful completion of interview required to meet job qualification
Reliable, punctual attendance is an essential function of the position
What will help you propel from the pack (Preferred Qualifications):
Bachelor’s degree
1-2 years of aviation and/or auditing experience
Quality & Process Auditing Experience
Experience working with Business Partners who perform functions for United
The base pay range for this role is $52,725.00 to $71,830.00.
The base salary range/hourly rate listed is dependent on job-related, non-discriminatory factors such as experience, education, and skills. This position is also eligible for bonus and/or long-term incentive compensation awards.
You may be eligible for the following competitive benefits: medical, dental, vision, life, accident & disability, parental leave, employee assistance program, commuter, paid holidays, paid time off, 401(k) and flight privileges.
United Airlines is an equal opportunity employer. United Airlines recruits, employs, trains, compensates and promotes regardless of race, religion, color, national origin, gender identity, sexual orientation, physical ability, age, veteran status and other protected status as required by applicable law. Equal Opportunity Employer – Minorities/Women/Veterans/Disabled/LGBT.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions. Please contact [email protected] to request accommodation.Show more
Title: FAI Quality Auditing Analyst/Associate
Company: Accenture
Location: San Antonio, TX
