FINISHED GOODS QUALITY CONTROL SPECIALIST

Overview

FINISHED GOODS QUALITY CONTROL SPECIALIST Jobs in Goodwood, Western Cape, South Africa at Deli Spices

Title: FINISHED GOODS QUALITY CONTROL SPECIALIST

Company: Deli Spices

Location: Goodwood, Western Cape, South Africa

1. MAIN PURPOSE OF JOB:

The position of Finished Goods Quality Control Specialist involves the supervision of the finished goods laboratory, the release of the manufactured spice & chemical blends. Represent QC in the relevant production areas.

2. SCOPE OF JOB

Customer Centricity

• Effective Communication
• Promote effective communications by reporting non-conforming batches and non-adherence to GMP’s.
• Generate NCR’s or Action reports once any irregularities are found.
• Conduct root cause analyses with the QC Online Team.
• Conduct internal audits for continuous improvement.
• Conduct training as required.

Process

Laboratory & online requirements

• Ensure all products submitted to the Quality Control Laboratories are tested timeously and ensure systems in place to monitor and manage WIP job cards to ensure timeous release/ closure.
• Ensure all non-conforming products are investigated and corrective actions decided upon.
• Ensure the QC staffs conduct the necessary quality checks during the packing processes (verify cleaning and metal detection practises, conduct random weight checks on packed stock, verify sealing integrity as acceptable, verify label information on packed products).
• Supervise and monitor efficiency of work for all staff members in Quality Control Laboratories. Ensure all products/ raw materials submitted to the Quality Control Laboratories are tested timeously and ensure systems are in place to monitor and manage WIP job cards to ensure timeously release/ closure.
• Ensure the QC staffs conduct the necessary quality checks during the packing processes (verify cleaning and metal detection practises, conduct random weight checks on packed stock, verify sealing integrity as acceptable, verify label information on packed products).
• Investigate the production errors relating to product quality, determining, and implementing corrective actions and generating action reports. Review reoccurring non- conformances.
• Ensure jobs are accurately correctly captured daily on SYSPRO, NCR- & AR database and Ticket System.
• Ordering consumables timeously in conjunction with the Quality Control Administrator (Laboratory).
• Obtaining quotes and information on new laboratory equipment.
• Arrange calibration of laboratory equipment, when necessary, as per FSSC22000 requirements.
• Ensure effective communication is established throughout the production and warehouses.
• Implement improvements to QC systems in production.
• Enforce effective time management and finish today’s work today slogan.
• Compile KPI’s for all the QC staffs.

Certificate of analyses

• Ensure that analytical results and organoleptic descriptions (visual, taste, aroma) and a photo of the blend are loaded on the data base for each new product line launch. Also ensure that a control sample is stored as new retention sample for each new product launched as per the New Product launch Record.
• Ensure all COA’s are saved on the public drive and on the intranet system. Investigate any non-compliance and provide corrective actions when necessary.
• Ensure product specifications on Digiworks are available (COA section) for QC to test and release batches accordingly.
• Ensure all relevant results on the COA’S are within the product specification and that the applicable customer receives all the necessary results i.e. Sudan Red, Aflatoxin, and microbiological results.
• Ensure effective communication for the stock to be released out of the Micro pending warehouse.

SLE (Shelf-life extensions)

• Ensure SLE evaluations are carried out, information captured, and recommendations are communicated to the internal or external customers. The corrective actions captured and communicated.
• Assist Quality Control Administrator (SLE) when carrying out investigations to extend shelf life of blended products and keep record of all investigations on the GLP forms and capture all results relating to the evaluation on Digiworks.
• Ensure an updated specification sheet are requested on database should this be required.
• Generate shelf-life extension labels and letters (to be given to end customers) and forward to relevant person.

Effective Communication

• Report on non-conforming batches and non-adherence to GMP’s.
• Ensure jobs are accurately correctly processed daily on SYSPRO, NCR database and Ticket System.
• Ensure effective communication is established throughout the production, warehouses, service providers, suppliers, and branches.
• Conduct training as required.

Document Control

• Maintain GLP files and train all laboratory QC staff on new procedures and continually ensure that staff adheres to all procedures.
• Should a new GLP procedure be required, or an existing GLP procedure require, a change control request to be compiled.
• Review of GLP’s to be done as required or if any changes need to be made.

Tasks which relate to food quality and food safety

• Drive adherence to Food Safety, GMP’s and GLP systems.
• Serve as a member on the Food Safety Team.
• Ensure housekeeping of the lab is up to standard and housekeeping scores acceptable.
• Conduct routine verification internal audits.

Customer complaints

• Investigating customer complaints and coordinate the implementation of corrective actions should this be necessary.
• Conducting taste panels with R & D, QC & Technical staff with regards to customer complaints.
• Compile a detailed customer complaint report and coordinate the implementation of corrective actions in conjunction with the Technical Department (delegation of new procedure or preventative actions to relevant persons) resulting from customer complaints.
• Assist in recall should this be required.
• Monthly trending and reporting on Customer complaints at the monthly Food Safety meetings.

People:

• Align yourself to the performance driven culture through the implementation of performance management and talent management.
• Participate in development planning process.
• Align yourself to the Mane Code of Ethics.
• Align yourself to the Value System.

CORPORATE SOCIAL RESPONSIBILITY

• Adhere to the Code of Ethics and drive ethical business practices across the group including the management of anti-competitive behavior.
• Participate in Group wellness and CSR activity and utilize group resources in this regard.
• Drive awareness of group energy consumption initiatives.
• Support the SHEQ and OHS landscape across the group.

3.VALUES, ETHICS & PERSONAL ATTRIBUTES:

• Ability to operate in a privately owned and managed entity
• Ethically driven to achieve business results.
• Focus on sustainability to ensure business continuity.
• Strong interpersonal skills with the ability to communicate and influence at all levels within the organisation.
• Must be able to work independently and also as part of a team organisation and collaborate across the business.
• Ability to work under pressure and make good decisions in pressurised situations.
• Ability to hold all employees accountable to deliver on their required outputs.
• A good communicator with the ability to read and write in English.
• Ability to coach the QC’s, have teaching and training ability.
• Positive and energetic attitude with a hands-on approach to work.
• Ability to collaborate with and influence other groups in a positive, team-based environment.
• Upholds the company´s values, rules, and policies and lives the MANE Way: Passionate about our customers' needs, operating with a family culture of respect and trust, and maintaining the highest ethical standards within a professionally managed business environment.

4.QUALIFICATIONS & SKILLS LEVEL:

• Relevant tertiary education of a minimum of a 3-year diploma or degree
• in Food Technology or Food Science or Food & Nutrition or Food Consumer Science.
• Minimum 4 years’ experience in laboratory testing.
• 1-year minimum experience in a supervisor position.
• Relevant knowledge of HACCP, FSSC 22000 and exposure to a Food Safety environment.
• Good knowledge of SYSPRO
• Good knowledge of metal detectors used in food industry.
• Proficient in Excel, PowerPoint, Word and other Microsoft packages.
• Be fluent in English with excellent report writing skills in English.
• Works well under pressure and ability to multitask effectively.
• Takes initiative to close out actions and drive quality improvements and make evidence-based decisions.
• Be willing to eat pork containing products and all types of animal meats and organs and spicy food products containing chillies, when required.