Overview
General Manager – BGV BPO Operations (Navi Mumbai) Jobs in Navi Mumbai, Maharashtra, India at Hexaware Technologies
Title: General Manager – BGV BPO Operations (Navi Mumbai)
Company: Hexaware Technologies
Location: Navi Mumbai, Maharashtra, India
Job Description –
• Manage and lead a team of 150+ members with a direct span of control of 3-4.
• Ensure SLA maintenance and quality assurance across operations.
• Develop and implement strategic planning initiatives.
• Handle crisis management and problem-solving activities.
• Collaborate with senior management to align operations with business goals.
• Monitor and analyze performance metrics to drive improvements.
• Foster a positive work environment and team culture.
• Managing Voice program from premium contact centers.
Criteria's –
• 12 – 16 years’ of work experience with hands-on exposure working in background verification voice proces
s• Excellent Communication skills to collaborate effectively within the tea
m• Experience in managing a team size of at least 150 member
s• Graduate from recognized/full time colleg
e• Experience in US shifts
.• Excellent communication skill
Work Timings – US Shifts (between 5pm to 5am)
Kindly share updated CV's on [email protected]
