Overview
Head of Operations – Call Center Jobs in India at Triplespeed
Title: Head of Operations – Call Center
Company: Triplespeed
Location: India
About Us
We're a fast-growing app studio looking to build out a dedicated call center operation in the India from the ground up. This isn't a plug-and-play management gig — we need someone who can take a blank slate and turn it into a fully functioning, high-performing customer support operation.
The Role
We're hiring a senior operations leader to launch and run our call center in the India. You'll be the first hire. You'll find the office, build the team, set up the systems, and own the outcomes. This is a founding role with real autonomy and real accountability.
What You'll Do
You'll establish the entire call center operation from scratch — site selection, infrastructure, technology stack, the works. You'll recruit, hire, and train the initial team, then scale it as we grow. You'll design the workflows, set KPIs, build quality assurance processes, and create training programs that keep service levels consistently high. You'll manage day-to-day operations while reporting directly to leadership on performance, costs, and growth plans. As the operation matures, you'll identify what's working, what isn't, and iterate fast.
What We're Looking For
We need someone with 8+ years in BPO or call center operations, with at least 3–5 of those in a senior leadership capacity. You should have direct experience standing up a call center from scratch or leading a major expansion — not just inheriting a running operation. Deep knowledge of India labor law, HR compliance, and local hiring markets is essential. You should be fluent in workforce management tools, CRM platforms, and call center tech (dialers, IVR, QA software, ticketing systems). We want someone who's metrics-driven and obsessive about quality, but also scrappy enough to figure things out when there's no playbook yet. Strong English communication skills are a must, since you'll be working closely with our leadership team.
Nice to Have
Experience supporting a tech or app-based product. Familiarity with customer support for SaaS or mobile apps. Background working with international or remote-first companies.
What We Offer
A leadership role with genuine ownership — you're not filling a seat, you're building something. Competitive compensation. Direct line to company leadership with minimal bureaucracy. The opportunity to shape a critical part of our business from day one.
