Overview

HEAD OF QUALITY DEPARTMENT Jobs in Ho Chi Minh City Metropolitan Area at CÔNG TY CỔ PHẦN HAI BỐN BẢY (247Express)

Title: HEAD OF QUALITY DEPARTMENT

Company: CÔNG TY CỔ PHẦN HAI BỐN BẢY (247Express)

Location: Ho Chi Minh City Metropolitan Area

I. Company Overview

HAI BON BAY JOINT STOCK COMPANY (247Express) is a trusted provider of delivery and logistics solutions in Vietnam, serving more than 20,000 business customers nationwide. Established in 2005, the company has more than 20 years of experience in the logistics industry. 247Express was recognized as one of the Top 10 reputable logistics brands in Vietnam in 2024.

The company focuses on reliability, customer satisfaction, and continuous service improvement to support business growth and operational efficiency.

II. Job Description

A. Key Responsibilities

  • Manage and oversee all activities of the Quality Control & Development (QCD) Department in accordance with assigned functions and responsibilities.
  • Lead the development, standardization, control, and continuous improvement of the Company’s processes, regulations, work instructions, forms, and quality management documentation.
  • Manage the operational quality KPI system, quality data, and quality management reports.
  • Direct operational quality control, quality incident handling, investigation, quality records, and issues arising at Sorting Centers and Branches.
  • Manage operational master data and coordinate the digitalization of quality management requirements.
  • Advise the Board of Management/senior management on solutions to improve the operational system, enhance service quality, and control risks.
  • Manage, train, and develop the QCD Department team to ensure effective and consistent performance.

B. Key Duties

1. Manage and Oversee QCD Department Operations

  • Develop the QCD Department’s operational plans in alignment with the Company’s quality objectives, strategic direction, and management requirements.
  • Assign, coordinate, monitor, and evaluate the performance of teams under the department.
  • Establish coordination mechanisms among the Process, Quality, and Control teams to ensure seamless information flow, timely problem resolution, and minimize duplication of responsibilities.
  • Monitor the progress of key tasks and provide periodic/ad-hoc reports to the Board of Management/senior management.

2. Manage Processes, Regulations, and Quality Documentation

  • Direct the development, standardization, updating, and control of processes, regulations, work instructions, forms, and documents within the scope of the QCD Department.
  • Evaluate the suitability, effectiveness, and efficiency of the documentation system currently applied across business units.
  • Organize regular reviews and propose amendments, additions, replacements, or removal of documents that are no longer appropriate for actual operations.
  • Promote system standardization based on appropriate management methodologies such as ISO, PDCA, Kaizen, RCA, 5W1H, and other improvement tools.
  • Coordinate with relevant departments/business units to implement, train, and provide guidance on the application of system documentation.

3. Manage Operational Quality KPIs

  • Direct the development, standardization, and monitoring of the Company’s operational quality indicators.
  • Consolidate, analyze, and evaluate indicators such as SLA, CT1, backlog, transit delays, routing errors, service errors, damage, loss, shortages, quality records, and other relevant quality indicators.
  • Monitor quality trends, identify bottlenecks, provide early risk warnings, and propose preventive measures.
  • Evaluate quality performance by business unit, route, region, employee, or operational function when required.
  • Prepare periodic/ad-hoc operational quality reports for the Board of Management/senior management and propose improvement initiatives.

4. Manage and Direct Quality Incident Resolution

  • Direct the handling of serious or complex quality incidents that have a significant impact on customers, operations, or the Company’s reputation.
  • Organize investigations and root cause analysis for quality issues.
  • Determine appropriate corrective and preventive actions and coordinate with relevant departments/individuals to implement them.
  • Ensure that quality incidents are handled in accordance with procedures, within the required timeframe, with complete information and proper supporting evidence.
  • Propose appropriate recovery, compensation, disciplinary, warning, or improvement measures in accordance with Company regulations.

5. Manage Quality Control Activities

  • Direct quality control activities and shipment journey monitoring at Sorting Centers.
  • Monitor and control incidents such as shortages, excess shipments, incorrect routing, incorrect status, delays, damage, loss, and other abnormalities.
  • Control the preparation, processing, and closure of quality records to ensure complete information, timely processing, and compliance with regulations.
  • Direct investigations and provide shipment images from Sorting Center conveyor systems to support incident verification, complaint handling, or inspection requests.
  • Monitor the use of internal/customer codes by business units; identify and propose actions for cases involving misuse, incorrect information, non-compliance, or abnormal activities.
  • Inspect compliance with operational procedures, quality regulations, and professional guidelines at Sorting Centers and Branches.

6. Manage Master Data and Operational Data

  • Direct the development, updating, and management of operational master data within the scope of the QCD Department.
  • Organize the receipt, assessment, and resolution of issues related to master data.
  • Evaluate the impact of master data on operational KPIs, service quality, and management effectiveness.
  • Coordinate with the Technology team to digitalize management requirements, conduct testing and acceptance, and improve data/KPI systems.

7. Advise on Operational System Improvements

  • Consolidate quality issues, operational bottlenecks, recurring errors, and emerging risks to identify improvement opportunities.
  • Advise the Board of Management/senior management on solutions to improve processes, systems, tools, data, and control mechanisms.
  • Receive, classify, and evaluate improvement proposals, process change requests, and quality KPI adjustment recommendations from business units/departments.
  • Coordinate with relevant departments to implement improvement solutions, monitor post-improvement results, and evaluate effectiveness.

8. Manage QCD Department Personnel

  • Participate in the recruitment, placement, and development of QCD Department personnel.
  • Assign responsibilities, monitor progress, and evaluate the performance of Team Leaders and department members.
  • Provide training and coaching in quality management, processes, control, and data analysis for both new and existing employees.
  • Recommend rewards, corrective actions, additional training, or adjustments to work assignments to improve team capabilities.
  • Build a proactive, accountable, collaborative, improvement-oriented, and results-driven working culture.
  • Perform other duties as assigned by the Board of Management/senior management.

III. Qualifications & Requirements

A. Education & Experience

  • Education: Bachelor’s degree or higher in Quality Management, Logistics, Business Administration, Economics, Law, Industrial Engineering, Management Systems, or related fields.
  • Gender: Open to all genders.
  • At least 5 years of experience in quality management, operations, logistics/express delivery, or management systems.
  • At least 2 years of experience in a Department Manager, Senior Team Leader, or equivalent position.
  • Candidates with experience in express delivery, logistics, postal services, multi-site operations, or large network organizations are preferred.
  • Foreign language: Not required. Candidates with the ability to read and understand professional documents or communicate at a basic level when working with partners/suppliers are preferred.

B. Professional Skills

  • Strong department management skills, including resource allocation, progress monitoring, and performance evaluation.
  • Strong skills in developing, standardizing, reviewing, and improving processes, regulations, and work instructions.
  • Strong data analysis skills, including KPI development, operational reporting, and quality trend identification.
  • Strong ability to handle complex incidents, conduct root cause analysis, and recommend corrective and preventive actions.
  • Strong communication, negotiation, problem-solving, and cross-functional coordination skills.
  • Strong training, coaching, communication, and team development skills.
  • Proficient in Microsoft Office, particularly Word, Excel, and PowerPoint, as well as relevant data management, reporting, and operational management systems/tools.

C. Management Competencies

  • Ability to establish objectives, plans, and resource requirements for the QCD Department.
  • Ability to organize, assign, monitor, and evaluate the performance of teams under the department.
  • Ability to lead teams in problem-solving, incident handling, and improvement initiatives.
  • Ability to coach, mentor, and develop successors for Team Leader and key personnel positions.
  • Ability to build a proactive, accountable, transparent, collaborative, and quality-focused working culture.
  • Ability to provide data-driven, evidence-based, and well-grounded recommendations to the Board of Management/senior management.

IV. Compensation & Benefits

  • Salary: Negotiable and commensurate with the candidate’s capabilities and experience.
  • Comprehensive benefits: Holiday and Tet bonuses, 13th-month salary, sickness and bereavement support, birthday gifts, and other employee welfare benefits.
  • Participation in annual company trips and vacations, along with other benefits in accordance with the Company’s internal policies and applicable laws.
  • Working environment: Opportunity for professional development within a large and professional organization, with a friendly corporate culture, a young and dynamic workforce, and a clear career development path.

V. How to Apply

Interested candidates are invited to submit their CV (soft copy or hard copy) through the following channel:

Email: [email protected]

Workplace: Samco Building, 326 Vo Van Kiet Street, Cau Ong Lanh Ward, Ho Chi Minh City, Vietnam.

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