Overview
Head, Standards & Quality Assurance Division Jobs in Taguig, National Capital Region, Philippines at RCBC
Title: Head, Standards & Quality Assurance Division
Company: RCBC
Location: Taguig, National Capital Region, Philippines
Job Summary:
The Head for Standards & Quality Assurance Division has the primary mandate to assure products and processes meet certain thresholds of acceptability by establishing and enforcing quality standards. He/she plans, develops, directs and coordinates the Group’s quality assurance programs and formulate, document, and codify quality control policies with the aim of improving efficiencies, optimizing profitability, and reducing time and resources. This includes designing the lifecycle of products and services, receiving and evaluating customer feedback as well as monitoring all processes that come into direct contact with the consumer with the end-in-view of delivering a delightful customer experience.
How will you contribute:
- Leads practices necessary to produce quality products/services and manage risk.
- Establishes quality and reliability standards by studying product and consumer requirements with other members of management and with product managers, staffs and officers
- Helps to establish quality standards to be universally applied throughout the group and recommends quality improvements.
- Ensures TATs are in place and monitored for review and re-assessment and conducts program reviews
- Assists in major audits/reviews of programs and vendors if needed.
- Supports Quality Assurance staff programs or projects. Ensures processes focus consistently on 'best practices' to ensure quality assurance objectives are maintained.
- Examines adherence to quality standards in development and implementation of production applications and the effectiveness of the assurance process.
- Assists management with internal problem/issue resolution insuring department efficiencies and service quality are consistently maintained.
- Ensures quality staff monitoring is conducted, completed, and tracked in agreement with senior/management expectations.
- Reviews status of quality assurance initiatives and collaborates with Technology managers to ensure quality objectives are being attained.
- Oversees multiple quality assurance projects which include development, installation, and maintenance.
- Assists in planning and estimation of Quality Assurance support for new programs and projects. Schedules and prioritizes work and activities to meet target schedule, quality, scope, and cost objectives.
- Responsible for the product cycle, ensuring that a quality product gets approved for mass distribution without worries of failure.
- Responsible for some customer engagement tasks by using controlled test groups to design attractive and relevant content for target audiences.
- Ensures that the company can maximize profits before pulling the plug on the production and distribution, taking the best elements of that product and implementing it into the next iteration.
- May manage a small staff of employees including employee relations, performance, and reviews.
- Manages the Planning and monitoring team 's Budget and Planning Exercise including SWOT Analysis, OPEX and CAPEX budget submission, Cost-benefit analysis, revenue forecasting and budgeting and preparation of planning template (KRAs, KPIs, Risks, Mitigants, Impact and Action plans)
- Acts as DBG point person (Deputy Compliance Officer) for all regulatory (compliance, audit, legal) matters. Coordinates with other units on regulatory requirements for new products.
- Acts as Deputy Operational Risk Officer
What will make you successful:
- College Graduate with 10-15 management experience.
- At least 10-15 years of work experience in the Banking Industry
- Must have exposure to process improvement, efficiency and cost cutting projects. Worked with management and high impact projects
