Overview
Hydro Tester Jobs in Dickinson, ND at Wyoming Casing Service, Inc
Job Details
Job Location
Ops Center – 2735 Austin Hwy – San Antonio, TX
Position Type
Full Time
Education Level
2 Year Degree
Salary Range
$19.16 – $19.16 Hourly
Travel Percentage
Various Goodwill locations
Job Shift
Varies – Monday – Friday 7A to 7P
Job Category
Admin – Clerical
Description
Work for GOOD at Goodwill
Do you want to make a difference in your community while earning a paycheck?
Would you like to help your community and environment every day that you come to work?
Looking for a job that provides meaning as well as personal and professional development?
Goodwill San Antonio is one of the largest and most dynamic social enterprises in San Antonio.
We are an entrepreneurial non-profit that provides employees the opportunity to innovate, grow and discover new skills, while generating revenue that funds both employee and community programs.
We are a diverse and inclusive organization founded and focused on Fighting Poverty and Creating Opportunity. We specialize in facilitating personal and professional growth for our employees, particularly those who may have experienced barriers to successful employment in the past.
We strive to maximize the value of each employee’s work and each donor’s donation to benefit our community and environment. Without Goodwill in our community, millions of pounds of perfectly usable items would be harming the environment in landfills. Instead, Goodwill employees are fueling a robust economy by recirculating used goods.
Our Good Careers Academy and Good Careers Centers Help Change Lives through the Power of Work as well by delivering education and meaningful job placement.
Explore careers with Goodwill in retail, production, warehouse, logistics, contact center customer service, career services, technology, document imaging, grounds maintenance, janitorial and facilities maintenance. Goodwill regularly partners with local, state and federal government agencies to provide additional diverse career opportunities.
We prefer to promote from within. Your growth and advancement is our priority.
Achieve your potential at Goodwill and beyond through our personal and professional skills development programs, supportive health and well-being benefits, competitive base and bonus pay, savings plans, personal financial education, store purchase discounts, paid time off, leadership development, tuition reimbursement and more.
Change Lives. Make a Difference.
Discover Purpose. Apply today at WorkforGoodSA.org.
Qualifications
Position Summary:
The Call Center Quality Assurance Specialist is responsible for auditing, analyzing, and managing call center performance that ensures the highest level of customer service. This individual will collaborate with multiple internal departments, clients and vendor resources to ensure that call center/contact center contracts are executing support with a high degree of accuracy and effectiveness that drives both agent performance and customer satisfaction
Essential Duties and Responsibilities
Using client-provided and/or internal resources, designs effective quality assurance programs for various call center projects, programs, and contracts.
Conducts contact center performance analysis and create detailed action plans on where to improve performance.
Review and resolve all incoming escalations from appropriate escalation channels in a timely manner
Follow Internal escalation matrix to ensure escalations are forwarded to appropriate stakeholders
Responsible for listening (and viewing) to customer calls, chats and other communications, and evaluating consumer data to measure agent service skills & policy adherence.
Responsible for providing continuous process improvement recommendations to call center leadership.
Provides input to appropriate resource as it relates to training curriculum designed to develop assigned call center team members within a specific project.
Develop corresponding resource materials, on-line reference materials, process guides, and comprehension assessments to aid in the development of assigned personnel.
Responds to internal inquiries related to customer call handling or service support of specific product lines.
Conducts research on escalated calls provided by internal call center leadership, customer, and client.
Prepares reports and other reference documents for business reviews, monthly performance meetings, etc.
Requirements:
Associates degree in a related field; or a combination of education and experience that yields the required knowledge, skills and abilities to perform essential duties and responsibilities.
Minimum 5 years’ experience with leveraging and supporting call center quality assurance programs.
Strong computer skills, including MS Office applications and quality assurance programs
Must be able to successfully pass a comprehensive background check
Must be flexible to work multiple shifts as needed to support Quality Assurance activities within call center environment.
Equal Opportunity Employer/Veterans/Disabled
Title: Hydro Tester
Company: Wyoming Casing Service, Inc
Location: Dickinson, ND
