Overview
Industrial Quality Assurance Specialist Jobs in Chicago, IL at Hydro – US Facilities
Our employees are at the heart of what we do: helping people, businesses and society prosper in good times and be resilient in bad times. When you join our team, you are bringing this purpose to life alongside a passionate community.
Feel empowered to learn and grow while being valued for who you are. At Intact, we commit to supporting you in reaching your goals with tools, opportunities, and flexibility. It’s our promise to you.
Who we are
At Intact Insurance Specialty Solutions, we are experts at what we do in protecting what makes businesses unique. Our deep understanding of the specialty insurance market is the foundation for our customized solutions, backed by targeted risk control and claims services. Our employees are passionate about providing insurance coverage that’s aligned to our targeted customer groups.
Intact’s Global Specialty Lines business spans across more than 20 verticals in four distinct markets: U.S., Canada, UK and Europe. The following opportunity is for our U.S. team.
The opportunity
We currently have an opportunity for a Senior QA Analyst to join our NASU team based in our Blue Bell, PA or New York City, NY office or remotely nationwide. This position is responsible for planning and conducting quality reviews of Ops transactions processed with the intent of identifying any potential issues and coordinating resolution, including development and maintenance of quality metrics for Ops management. In addition the position is responsible for delivering training to address both Operations needs of new hires and addressing training needs identified through Quality Assurance review. Some of the Senior QA Analyst responsibilities include but are not limited to:
Works with the Ops Management team to plan, develop and coordinate resolution from the business perspective for WC tickets issued on behalf of Ops as the result of enhancement requests or for resolution of systems issues.
Works with IT on WC tickets that impact Salem Ops to make certain that any recommended changes do not have a negative impact on productivity. Conduct monthly quality review of transactions processed as identified by Quality Assurance Program criteria. Develop and maintain results of quality reviews including metrics. The changes in businesses and functions require constant monitoring and analysis and possible adjustments of review touch points.
Work with department management and Sr. Training Specialist to coordinate classroom training for new employees in addition to providing supplemental training and QC.
Responsible for development and implementation of training plan for the experienced staff.
Manage special projects that require system expertise, business knowledge and workflow familiarity to conduct necessary analysis and develop recommendations for action as requested by Ops Management.
Identifies opportunities to automate tasks and/or streamline processes.
Identifies opportunities to improve the quality assurance process. Works with development team to identify areas in the development process that can be improved to allow for higher quality solution delivery.
The expertise you bring
Bachelor’s degree preferred or equivalent related work experience required.
5-7 years of related experience in Insurance Industry and IT.
Our salary ranges are determined by many factors including location, role, experience, and skillset of the candidate. The following ranges displayed reflect the target base salary for new hires, but your recruiter will share more specific compensation information with you during the hiring process. The typical base salary range for this position is: $71,000 – $100,000, based on the factors aforementioned. For candidates located in San Francisco, CA; Hoboken, NJ; and the New York City metro area, the base salary range is $90,000 -$105,000. In addition to base salary, full time Intact employees are also eligible for bonus potential and a full range of benefits to include but not limited to:
Comprehensive medical, dental and vision insurance with no waiting period
Competitive paid time off programs
401(k) savings and annual contributions of up to 12% of annual salary
Mental health support programs, life and disability insurance, paid parental leave and a variety of additional voluntary benefits
Why choose Intact
We live our Values: We are committed to acting with the highest of ethical standards through our five core values: integrity, respect, customer driven, excellence and social responsibility.
Our commitment to Diversity: Founded in our values, we see diversity as a strength and aspire to create an environment where everyone can be themselves, grow and succeed. Together, we will stand up for what’s right to build an inclusive society.
Manage your Time: What you accomplish matters more than hours in the office. We are committed to creating a positive and supportive environment in which you perform your best. Our Time-Off and Flexible Work Arrangement options help foster a healthy work-life balance.
Check out our Glassdoor reviews to see why people love working for Intact!
Our promise to you
Our Values are foundational to our success at Intact. You’ll make a difference every day when you live our Values, do your best work, are open to change, and invest in yourself.
In return, we promise you support, opportunities, and performance-led financial rewards in a flexible work environment where you can:
Shape the future: Help us lead an insurance transformation to better protect people, businesses and society.
Win as a team: Collaborate with inspiring people to do your best work every day and together, stand up for what is right.
Grow with us: Refresh and reinvent your skills, learn from our diverse teams, lift others up, and grow.
About Intact
At Intact Insurance Specialty Solutions we are experts at what we do. Our deep understanding of the specialty insurance market is the foundation for our customized solutions, backed by targeted risk control and claims services. Our employees are passionate about providing insurance coverage that’s aligned to our targeted customer groups. Today, we help protect over a dozen industries with tailored coverages and services.
#LI-DNI
Title: Industrial Quality Assurance Specialist
Company: Hydro – US Facilities
Location: Chicago, IL
