Overview
Inspector, Quality Jobs in Marion, NC at BAXTER
With an unwavering foundation in excellence, a focus on strategic growth, and approaching each day with an entrepreneurial mindset, Sparkstone Electrical Group has grown from its family roots in 1936 as Chicago Switchboard, designing stage lighting, to a rapidly growing and innovative manufacturer of custom power distribution equipment.
Currently, Sparkstone Electrical Group has locations at Chicago Switchboard in Chicago, IL, IER-Electrical OEM in Houston, TX, and CES Industrial in Loveland, CO. Our vision is to be the chosen provider for custom power solutions with a laser focus on execution. If you value service excellence, are energized by creating solutions to solve business challenges, and execute your work with the importance of coming together to make a difference for our customers, we invite you, as skilled professionals, to come and join our growing team.
Job Description:
The Customer Quality Engineer will be responsible for receiving, triaging, problem solving and communicating solutions to quality issues reported by Sparkstone customers. They are the initial points of contact Sparkstone’s commercial team when quality issues arise, and they work with Operations, Sales, Engineering, Sourcing and Quality Assurance to identify rapid containment countermeasures to communicate back to the customer and then identifying root cause(s) and implementing prevention countermeasures.
Key Responsibilities:
Receive reports of quality issues reported by Sparkstone’s customers
Organize and track all quality issues to ensure rapid response to the customer
Determine action to take on quality issues to ensure rapid response to the customer
Organize and deploy field services to the customer site or field location if necessary
Communicate quality response to the customer
Work with other Sparkstone team members to determine root causes of quality issues and ensure that robust prevention countermeasures are implemented
Develop strong relationships with customers to ensure that they know they have a contact to approach that will be responsive and accountable to quality issues
Share knowledge of quality issues, their root causes and solutions across the organization to facilitate knowledge sharing
Skills and Qualifications:
Bachelor’s degree in Electrical or Mechanical Engineering
Significant experience (preferably 10+ years) in Electrical Distribution equipment design, operation and troubleshooting – Previous Field Service/repair/troubleshooting work preferred
Excellent Communication skills – both written and verbal – with a focus on understanding how to convey the right message to the right audience
Organized and able to operate well in a fast-paced environment and juggle multiple issues concurrently
Excellent relationship-builder with a reputation for accountability
Occasional travel and off-hours work required
Job Type: Full-time
Pay: $110,000.00 – $130,000.00 per year
Benefits:
401(k)
401(k) matching
Dental insurance
Health insurance
Life insurance
Paid time off
Vision insurance
Schedule:
8 hour shift
Day shift
Monday to Friday
Application Question(s):
Do you have significant experience in Electrical Distribution equipment design, operation and troubleshooting ?
Education:
Bachelor’s (Preferred)
Ability to Commute:
Addison, IL 60101 (Required)
Willingness to travel:
25% (Required)
Work Location: In person
Title: Inspector, Quality
Company: BAXTER
Location: Marion, NC
