Overview
Internal Audit Quality Assurance Specialist Jobs in Memphis, TN at First Horizon Bank
Position Objective:
Responsible for ensuring that the products produced meet quality standards required to minimize quality costs and maximize customer satisfaction. To ensure that procedures and processes are followed. Responsible for identifying and highlighting quality issues and for fast solving problems to ensure zero impact to the customer. Support new product introductions to ensure robust launching of the products and a smooth SOP. Work in a team environment to develop and implement best practices that focus on defect prevention, reduction in process variation and continuous improvements. Manage the customer specific requirements and offer technical support. Responsible for multiple highly complex major projects requiring innovative original solutions where results are key to successful completion of major projects. Work mostly independently with minimal supervision and work is reviewed at project milestones and/or on completion by Quality Management.
Key Responsibilities:
1. General and Task Management
Manage all quality-related issues within the manufacturing team (e.g. internal, customer and customer warranty)
Identify root cause and investigate permanent corrective actions for product quality issues
Work with internal and external stakeholders to resolve quality issues that arise as quickly and efficiently as possible to prevent compromising quality and safety standards
Carry out product and process auditing
Ensure control plans and associated inspection documentation are implemented effectively and maintained
Monitor and report on quality-related key performance indicators including scrap monitoring, rework levels, parts per million (PPM) figures
Stop production in the event of manufacture bad parts
Ensure compliance and support on following Quality Management system (IATF16949/ISO9001/ISO14001)
Write product & process VAWI procedures
Assist with quality awareness training on VAWI, procedures or any other training related to quality awareness
Implement Key Performance Indicators (KPIs) in order to monitor the process and prevent the occurrence of any non-conformity relating to product, process or system
Assist with first off sample approvals
Promote the use of customer preferred techniques for continuous improvement such as Six-Sigma, Poka-Yoke (Error Proofing), and Measurement System Analysis
Lead/participate cross-functional teams in the development of new products or changes related to current products in meeting customer requirements
Lead/participate in the development and refinement of Process FMEA’s (Failure Mode and Effects Analysis)
Manage and coordinate customer PPM (Parts per Million) and CARs
Involvement in quality audits
Keep up with current and developing manufacturing and engineering
trends that concern product quality
Leads/participate continuous improvement activities throughout the organization
Write reports and present progress at project or internal meetings and to clients
Achieves goals within budget
Plan projects or subtasks so they may be tracked and presented
Attend various meetings and action/communicate instructions
Produce written reports and make presentations
Perform root cause analysis and resolve problems involving a cross functional team
Required Qualifications:
Experience in die-casting or related manufacturing processes.
Strong attention to detail with the ability to detect deviations and implement corrective actions.
Ability to collect and analyze measurement data, with experience in summarizing and reporting findings.
Strong communication skills for collaborating with team members and reporting deviations or issues.
Ability to adapt to new processes and technologies, including receiving and applying training as necessary.
Work independently and is reviewed infrequently with minimal supervision
Self-supervising within the guidance and expectations of quality management
Knowledge of quality systems and measurement
Strong knowledge of Advanced Product Quality Planning (APQP), Production Part Approval Process (PPAP), Failure Mode and Effect Analysis (FMEA), Core Tools
Knowledge of SPC software tools – MINITAB
Lean Manufacturing knowledge
Strong knowledge of problems solving (Six Sigma Black Belt, Shainin Red X)
Knowledge of IATF16949 and ISO9001
Understanding of ISO14001 and Health and Safety practices
GD&T – Understanding of engineering drawings and manufacturing processes
Ability to work in a diverse and dynamic environment
Planning and prioritizing activities
Good communication and interpersonal skills
Negotiation skills
Ability to present data effectively
Understanding of cost and financial impacts
Physical and Environmental Requirements:
Ability to perform inspections, audits or manage training in a manufacturing or production environment.
Ability to work with gages or measurement equipment as required.
Regular use of personal protective equipment (PPE), such as gloves, goggles, and safety gear.
Ability to walk, stand, or move between production areas as necessary for the inspection or auditing process.
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Title: Internal Audit Quality Assurance Specialist
Company: First Horizon Bank
Location: Memphis, TN
