Overview
International Quality Manager MENA Jobs in Dubai, United Arab Emirates at Chartered Management Institute
Title: International Quality Manager MENA
Company: Chartered Management Institute
Location: Dubai, United Arab Emirates
Location: This role offers a flexible working arrangement. You may work from home, provided you are based in the UAE, with the expectation of attending our modern Dubai office one to two days per week.
Reports to: Awarding Body – Head of Quality
Salary: 300000 AED (annually) plus excellent benefits
Closing Date: 14 August 2026
About the role:
As our International Quality Manager (MENA), you will play a pivotal role in maintaining and enhancing the quality, integrity and reputation of CMI’s qualifications and accredited programmes across the Middle East and North Africa.
Working closely with approved Centres, partners and internal stakeholders, you will provide expert guidance, quality assurance and regulatory oversight to ensure the consistent delivery, assessment and continuous improvement of CMI qualifications.
Acting as a trusted adviser and ambassador for CMI, you will support Centres throughout their journey, from initial approval through to ongoing quality assurance, helping them deliver outstanding learner outcomes whilst maintaining the highest professional and regulatory standards.
Responsibilities:
- Centre Quality Assurance & Support: Build strong relationships with CMI Centres across the MENA region, providing expert advice and support to ensure compliance with CMI quality assurance requirements, regulatory expectations and best practice throughout the learner journey.
- Quality Monitoring & Compliance: Plan and undertake quality assurance activities, analyse findings, manage improvement actions and ensure Centres consistently meet CMI’s quality standards, policies and service level agreements.
- Moderation, Mapping & Standardisation: Oversee moderation, marking and mapping activities, supporting the continuous standardisation of assessment decisions and maintaining the consistency, integrity and quality of CMI qualifications across the region.
- Centre Approval & Development: Support the approval of new Centres and qualifications, guiding Centres through the approval process, maintaining risk profiles and helping new partners become compliant, confident and successful as quickly as possible.
- Stakeholder Collaboration: Work collaboratively with Relationship and Engagement Managers, Product Development teams and quality colleagues to resolve quality matters, share best practices, and contribute to the continuous improvement of CMI’s awarding body services.
About you:
We are an inclusive employer and welcome applicants from all backgrounds, where individuality is celebrated and diverse perspectives help us continue to grow as a professional awarding body.
We are looking for someone who shares our passion for maintaining high standards in education and who reflects CMI’s core values. You’ll be passionate about quality and continuous improvement, practical in your approach to problem-solving, progressive in embracing innovation and change, and professional in everything you do through integrity, accountability and sound judgement.
- Awarding Body & Quality Assurance Expertise: Proven experience working within awarding organisations, professional bodies or regulated education, with a strong understanding of quality assurance, assessment, moderation and qualification delivery.
- Regulatory Knowledge: A sound understanding of UK and MENA qualification frameworks, regulatory requirements and quality assurance principles, with experience of applying these within education, training or assessment environments.
- Relationship & Stakeholder Management: Excellent communication and relationship-building skills, with the ability to work confidently with Centres, partners and internal stakeholders, providing constructive challenge, support and guidance.
- Analytical & Continuous Improvement: Strong analytical skills with the ability to evaluate quality assurance findings, identify trends, implement improvements and contribute to the ongoing enhancement of quality systems and processes.
- International Perspective: Experience of working across international education environments is highly desirable. A good standard of spoken and written Arabic, with the ability to understand and communicate effectively in Arabic, would also be an advantage.
Why CMI:
Are you looking to join a dynamic and ambitious organisation? At CMI, new leadership and management strategies are at the forefront of what we do. We know the importance of fresh ideas and encourage new perspectives. We are a not for profit, Sunday Times Best Company To Work for 2024, with a Platinum Accreditation with Investors in People. We offer an engaging, flexible and collaborative culture with a wealth of opportunity for professional development.
It doesn’t stop there. We believe we are only as good as the people who work at CMI and in turn offer a competitive benefits package for all employees:
- Flexible working – We are not a traditional 9 to 5, we are flexible with what hours you work and when you work. Our office in Dubai provides comfortable collaboration spaces for team get-togethers.
- 21 days’ holiday + 8 days’ Bank Holiday + 4.5 days allocated for CMI holiday over Christmas and New Year period – with annual leave days increasing with length of service and the opportunity to buy and sell holiday
- Wellbeing and mental health – in-house mental health first-aid trainers and BUPA Employee Assistance for 24 hour support
- Inclusion at our core – Our colleague-led Inclusion Hubs for Ethnicity, LGBTQIA+, Menopause, Age, Disability and SocioEconomic are open for anyone to join
- CMI membership – take advantage of our amazing courses and become a Chartered Manager. Plus, CMI will pay your professional membership to one additional organisation of choice
- Rewards and Recognition scheme – cash prizes awarded to employees throughout the year
- Pension – we add an extra 6% of your gross salary to your pension pot every month after 3 months
About us:
The Chartered Management Institute (CMI) sets the Professional Standard in Management and Leadership. We have worked with businesses and education providers to inspire people to unleash their potential through qualifications, apprenticeships and training to become skilled, confident and successful managers and leaders, resulting in Chartered Manager status – the ultimate management accolade, which is proven to boost individuals’ career prospects, management capability and impact in the workplace.
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We reserve the right to close this vacancy earlier than advertised, should we receive a high number of suitable applicants
