Overview
Junior Quality Analyst – Contract – Brisbane Jobs in Brisbane, Queensland, Australia at Hastha Solutions
Title: Junior Quality Analyst – Contract – Brisbane
Company: Hastha Solutions
Location: Brisbane, Queensland, Australia
Urgent requirement of – Contract –
Requirements
- Curate knowledge of technology lifecycle and processes
- Understanding IT Services used by Virgin Australia (people, processes and technologies)
- Functional and technical knowledge of end-user computing services and how these services are consumed
- Relevant degree, qualification or equivalent experience in service delivery and general technology solutions
- Demonstrated understanding of end-user computing environments in a large-scale enterprise context
- Demonstrated strong understanding of quality customer service approach, clear professional communication and effective interpersonal skills
- Demonstrated ability to prioritise tasks
- Demonstrated understanding of ITIL practices, incident and request management and experience with applicable software/services
- Knowledge of information systems and associated delivery methods to enable satisfaction of target service level objectives.
- Direct experience in ITSM
- Experience in working in Agile Environment using Jira.
- Excellent document, presentation creation, and written and verbal communication skills
- Ability to train a service-oriented team to deliver to business aligned priorities
- Demonstrated initiative and proactive approach
- Proven ability to train and drive continual improvement and to support others through technical change
- Experience working in a large multi business unit organisation
- Experience training and quality assurance in a 24hr x 7day critical systems and services environment
- Understanding of applications and infrastructure landscape used by Virgin Australia with specific focus on the delivery of highly effective and responsive support services.
- Certification in customer service, communication or interpersonal skills
- Airline industry experience
- ITIL Intermediate Level Certification
- Experience in Service Desk Training
- Experience in Quality Assurance
- Knowledge of the internal VA business structures
- Knowledge of mobile device management platforms with all currently utilised vendors (Microsoft Intune)
- Knowledge of working in an Agile Environment
Duration: 06 Months and possible extension
Eligibility: Australian/NZ Citizens/PR Holders only
Email: [email protected]
