Overview
KYC Quality Analyst – ShopeePay Jobs in Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia at Shopee
Title: KYC Quality Analyst – ShopeePay
Company: Shopee
Location: Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia
Job Description
- Quality Assurance Reviews: Conduct weekly quality checks on KYC agents' performance and perform coaching to agents based on quality assessment results.
- Reporting and Documentation: Prepare clear and concise reports documenting findings from quality assurance reviews activities. Communicate these findings to relevant stakeholders and provide recommendations for remedial actions.
- Process Improvement: Collaborate with the KYC teams to identify process inefficiencies and propose enhancements to streamline processes.
- Training and Education: Assist in developing and delivering KYC training programs to employees across the organization to raise awareness and understanding of KYC and customer’s KYC experience.
Requirements
- Bachelor's degree in any related field (or equivalent work experience).
- Knowledge of KYC frameworks and systems
- Experience in conducting quality assurance reviews or audits within the financial services industry.
- Excellent analytical skills with the ability to identify patterns, trends, and anomalies in data.
- Detail-oriented with exceptional documentation and report-writing skills.
- Strong communication and interpersonal skills to effectively collaborate with stakeholders at all levels.
- Ability to work independently and prioritize tasks to meet deadlines.
