Overview

Laboratory Technician – Public Health Lab Jobs in United States at Allegheny County Pennsylvania

As an Accenture Flex employee, you will apply your skills and experience to help drive business transformation for leading organizations and communities. In addition to delivering innovative solutions for Accenture’s clients, you will work with a highly skilled, diverse network of people across Accenture businesses who are using the latest emerging technologies to address today’s biggest business challenges. You will receive competitive rewards and access to benefits programs and world-class learning resources, while gaining job experience with one of the world’s leading professional services organizations.

Quality Analysts (QA) are responsible for performing audits, providing feedback, root cause analysis in the event of a metric or service level miss, and accuracy across the team and scorecards.

Key Responsibilities:

Conduct QA evaluations of the agent’s output, in the form of a QA form or scorecard

Perform a deep dive on the accuracy of the incoming request, which includes how the overall customer experience was handled

Conduct root cause analysis and other data calibration with the team, the client, and internal stakeholders

Conduct health checks on the team with areas for process refreshers based on errors, and recommendations to the Training Team

Act as liaison with Managers and Team Leads to ensure consistent quality measurements throughout the operation

Participate as project team member in problem prevention and continuous improvement projects

Act as escalation point of contact for process questions, issues and resolution

Provide QA progress reports to Team Leads

Conduct coaching sessions to assist team leads when required

Analyze Customer Satisfaction Survey results, where applicable & recommend improvement efforts

Administer the QA issue repository and ensure all escalations are properly addressed

Role Requirements:

This is an onsite in San Antonio, TX

Must be flexible to work any shift between 5:00 am – 12:00 am PT including weekends and holidays

The role requires candidate pass English Assessments (written and spoken) with a minimum score of C1 for each

Basic Qualifications:

Minimum of 2 years’ contact support experience

Preferred Qualifications:

Experience working within a QA capacity

Excellent communication and interpersonal skills

Strong organizational and administrative skills

Participate and lead in calibration sessions

Compensation at Accenture varies depending on a wide array of factors, which may include but are not limited to the specific office location, role, skill set, and level of experience. As required by local law, Accenture provides a reasonable range of compensation for roles that may be hired in California, Colorado, District of Columbia, Illinois, Maryland, Minnesota, New Jersey, New York or Washington as set forth below.
We accept applications on an on-going basis and there is no fixed deadline to apply.

Information on benefits is here.

Role Location Hourly Salary Range

California $33.64 to $33.64

Colorado $28.30 to $28.30

District of Columbia $28.54 to $28.54

Illinois $26.91 to $26.91

Minnesota $25.87 to $25.87

Maryland $25.50 to $27.10

New York/New Jersey $26.56 to $34.80

Washington $27.84 to $27.84

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We have an unwavering commitment to diversity with the aim that every one of our people has a full sense of belonging within our organization. As a business imperative, every person at Accenture has the responsibility to create and sustain an inclusive environment.

Inclusion and diversity are fundamental to our culture and core values. Our rich diversity makes us more innovative and more creative, which helps us better serve our clients and our communities. Read more here

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Accenture is an Equal Opportunity Employer. We believe that no one should be discriminated against because of their differences, such as age, disability, ethnicity, gender, gender identity and expression, religion or sexual orientation.

All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.

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For details, view a copy of the Accenture Equal Employment Opportunity and Affirmative Action Policy Statement.

Requesting An Accommodation

Accenture is committed to providing equal employment opportunities for persons with disabilities or religious observances, including reasonable accommodation when needed. If you are hired by Accenture and require accommodation to perform the essential functions of your role, you will be asked to participate in our reasonable accommodation process. Accommodations made to facilitate the recruiting process are not a guarantee of future or continued accommodations once hired.

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Other Employment Statements

Applicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States.

Candidates who are currently employed by a client of Accenture or an affiliated Accenture business may not be eligible for consideration.

Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.

The Company will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. Additionally, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the Company’s legal duty to furnish information.

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Title: Laboratory Technician – Public Health Lab

Company: Allegheny County Pennsylvania

Location: United States

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