Overview
Laboratory Technician – Public Health Lab Jobs in United States at Allegheny County Pennsylvania
As an Accenture Flex employee, you will apply your skills and experience to help drive business transformation for leading organizations and communities. In addition to delivering innovative solutions for Accenture’s clients, you will work with a highly skilled, diverse network of people across Accenture businesses who are using the latest emerging technologies to address today’s biggest business challenges. You will receive competitive rewards and access to benefits programs and world-class learning resources, while gaining job experience with one of the world’s leading professional services organizations.
Quality Analysts (QA) are responsible for performing audits, providing feedback, root cause analysis in the event of a metric or service level miss, and accuracy across the team and scorecards.
Key Responsibilities:
Conduct QA evaluations of the agent’s output, in the form of a QA form or scorecard
Perform a deep dive on the accuracy of the incoming request, which includes how the overall customer experience was handled
Conduct root cause analysis and other data calibration with the team, the client, and internal stakeholders
Conduct health checks on the team with areas for process refreshers based on errors, and recommendations to the Training Team
Act as liaison with Managers and Team Leads to ensure consistent quality measurements throughout the operation
Participate as project team member in problem prevention and continuous improvement projects
Act as escalation point of contact for process questions, issues and resolution
Provide QA progress reports to Team Leads
Conduct coaching sessions to assist team leads when required
Analyze Customer Satisfaction Survey results, where applicable & recommend improvement efforts
Administer the QA issue repository and ensure all escalations are properly addressed
Role Requirements:
This is an onsite in San Antonio, TX
Must be flexible to work any shift between 5:00 am – 12:00 am PT including weekends and holidays
The role requires candidate pass English Assessments (written and spoken) with a minimum score of C1 for each
Basic Qualifications:
Minimum of 2 years’ contact support experience
Preferred Qualifications:
Experience working within a QA capacity
Excellent communication and interpersonal skills
Strong organizational and administrative skills
Participate and lead in calibration sessions
Compensation at Accenture varies depending on a wide array of factors, which may include but are not limited to the specific office location, role, skill set, and level of experience. As required by local law, Accenture provides a reasonable range of compensation for roles that may be hired in California, Colorado, District of Columbia, Illinois, Maryland, Minnesota, New Jersey, New York or Washington as set forth below.
We accept applications on an on-going basis and there is no fixed deadline to apply.
Information on benefits is here.
Role Location Hourly Salary Range
California $33.64 to $33.64
Colorado $28.30 to $28.30
District of Columbia $28.54 to $28.54
Illinois $26.91 to $26.91
Minnesota $25.87 to $25.87
Maryland $25.50 to $27.10
New York/New Jersey $26.56 to $34.80
Washington $27.84 to $27.84
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Title: Laboratory Technician – Public Health Lab
Company: Allegheny County Pennsylvania
Location: United States
